We are seeking an IT Operations Project Manager to support Airbus GBS.
Responsibilities
* Ensure the provisioning of new software packages and upgrades.
* Maintain the infrastructure in operational condition, adhering to OLA/SLAs.
* Monitor and track system performance against negotiated service-level agreements (SLAs).
* Communicate improvement, updates, and obsolescence management of products to the IT Product Manager.
* Perform ITIL-based support processes, including incident, problem, change, configuration, and event management.
* Analyze console messages, diagnose system failures, and take corrective action to ensure continuity of operations, escalating as needed.
* Supervise system backup processing and lead disaster recovery tests.
* Identify and implement technologies and processes that enhance the reliability, efficiency, and availability of the systems environment.
Requirements
* Experience in IT service management, with a focus on service design, transition, and operation.
* Strong leadership and interpersonal skills, with the ability to effectively communicate with technical and non-technical stakeholders.
* Familiarity with the ITIL framework and best practices.
* Experience in defining and managing service level agreements (SLAs) and key performance indicators (KPIs).
* Excellent analytical and problem-solving abilities.
* Fluent English is mandatory.
Benefits
* Diverse career opportunities within Airbus European core countries or globally.
* A hybrid working model, combining onsite and offsite work.
* A modern office, well connected to public transportation.
* A motivated and fun team to collaborate and grow with.
* An intense and exciting onboarding experience.
This role requires awareness of potential compliance risks and a commitment to act with integrity, supporting the Company's success, reputation, and sustainable growth.
Airbus Portugal SA
Permanent employment
Entry Level
Programme & Project Management