Job Title: Remote Dutch-Speaking Customer Service RepresentativeLocation: Braga, Portugal (Remote)Industry: Website Technical SolutionsEmployment Type: Full-Time (Rotating Shifts) Compensation & Benefits: Competitive salaryComprehensive health and life insurance coverageCareer growth and development opportunitiesMeal allowanceTransport allowanceCompany-provided equipment (laptop, tools, software) Work Setup: Remote work from home in Braga, PortugalShift Details: Working hours: Monday to Sunday, 24/7 rotating shifts (including night shifts)Two rotating days off per weekShifts will cover mornings, afternoons, and nights Language Requirements: Dutch (C2 level required)English (Intermediate proficiency preferred) Job Overview:We are seeking a passionate and dedicated Dutch-speaking Customer Service Representative to join our remote team based in Braga. This role provides an excellent opportunity to work in the website technical solutions sector, assisting Dutch-speaking customers with their technical issues. While prior experience in customer service or technical support is beneficial, it is not a requirement. We are looking for individuals who are eager to learn, driven, and open to growing within the company. As a customer service representative, you will provide remote technical support for various website services. Your responsibilities will include troubleshooting, assisting clients with technical challenges, and offering support through phone, email, or chat. The role requires strong communication skills, adaptability, and a dedication to customer satisfaction. We offer an extensive training program to ensure you have all the tools and knowledge to succeed in the role. This is a fantastic opportunity to join a fast-growing company in a dynamic industry with competitive compensation and career advancement opportunities. Key Responsibilities: Provide excellent customer support to Dutch-speaking clients via phone, email, and chat, assisting with website-related technical issuesTroubleshoot and resolve issues related to website setup, configuration, and functionalityGuide customers through the usage of website tools, ensuring they understand how to use them and solve problems effectivelyDocument all customer interactions and technical issues in the CRM system, ensuring accurate records and follow-upsEnsure high levels of customer satisfaction by resolving issues quickly and professionallyFollow established processes to troubleshoot, escalate, and resolve issues in an efficient mannerEscalate complex issues to higher-level support or the appropriate departmentProvide feedback to management on recurring issues and suggestions for improving customer experienceTake ownership of customer issues and ensure timely resolutions, including following up when neededMaintain confidentiality and adhere to data protection policies when handling customer informationCollaborate with colleagues to improve customer service processes and the overall customer experienceManage customer expectations and remain composed during high-pressure situationsProvide ongoing support for website-related queries, helping customers maximize their use of services Skills & Qualifications: Fluent in Dutch (C2 level required)Intermediate proficiency in English (B2 or higher preferred)Experience in customer service or technical support is a plus but not necessaryTechnical aptitude and willingness to learn about website solutions and troubleshootingExcellent communication skills, both verbal and written, with a focus on customer satisfactionStrong problem-solving skills with the ability to troubleshoot technical issues efficientlyAbility to work independently while maintaining high service standards remotelyCapable of managing multiple tasks and customer interactions simultaneously in a fast-paced environmentAttention to detail and accuracy, particularly when handling repetitive tasksComfortable with flexible working hours, including night shifts and weekendsEU ID required for employment in PortugalResidence card required for non-EU nationals Additional Benefits: Comprehensive health and life insurance from the start of employmentOpportunities for career advancement and professional development in a fast-growing companyDaily meal allowance to assist with expensesMonthly transport allowance for commuting or transportation needsFlexibility to work remotely, enabling a balanced professional and personal lifeAll necessary equipment (laptop, software, etc.) provided to help you work efficiently from homeA supportive and collaborative team environment focused on your growth and success