Do you want to provide support for a leading manufacturer of drones, action cameras, and other products?
Are you Italian native or fluent with strong communication skills?
Looking to make your career in a multicultural environment in sunny and happy Lisbon?
So we have the perfect opportunity for you!
Compiti
As a customer service specialist in this project, your daily responsibilities will include:
* You will respond promptly and professionally to customer inquiries and issues via phone, email.
* You will need to provide accurate and detailed information about drone products, features, and specifications.
* You will assist customers with product setup, troubleshooting, and usage guidance.
* You will diagnose and resolve technical issues related to drones, remote controllers, software, and accessories.
* You will process customer orders, returns, and exchanges.
* You will track and update customers on the status of their orders.
* You will stay informed about the latest drone models, software updates, and industry trends.
* You will provide product recommendations based on customer needs and preferences.
* You will ensure the highest level of customer satisfaction by consistently meeting or exceeding service quality standards.
* You will gather customer feedback and provide insights to improve products and services.
Requisiti
You are the perfect match if you:
* Are native or you have a proficient level of Italian (C2).
* Have Intermediate level of English (at least B2).
* Have strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills.
* Have analytical and problem solving skills with strong attention to detail.
* Have the desire to learn and advance, be a curious investigator and problem solver.
* Must hold EU citizenship or valid work permit for Portugal
* Be a local candidate or willing to relocate to Lisbon, Portugal (work on site)
Vantaggi
* Relocation package.
* Competitive wages.
* Paid professional training.
* Employee discounts.
* Private healthcare & dental insurance (after six months of employment).
* Growth opportunities through various development programs.
* Fun and engaging company-wide initiatives, including our EverBetter wellness program.
* Job stability.
* Life-long skills and experience.
* Excellent work culture.
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