About the Opportunity: The Salsify Business Systems team is looking for a Business Systems Analyst to enhance, manage, and optimize our Salesforce.com instance and broader business systems ecosystem. This role is a great fit for someone who enjoys solving real business problems through systems, collaborating across teams, and building solutions that scale.
You'll be joining a collaborative team of administrators, developers, and analysts who work closely together to support Salsify's go-to-market and customer teams. As a member of the team, you'll work across functions and technologies to deliver impact every day in a fast-paced, evolving environment.
How You'll Make an Impact: Be a key contributor in the design, customization, and automation of Salsify's Salesforce instance.Implement, integrate, and support our broader tech stack—including Salesforce Sales & Service Cloud, Experience Sites (Customer and Partner Portals), CPQ, Gainsight, Kimble, and more.Improve and streamline processes by leveraging Salesforce tools like Flow and other automation platforms.Collaborate cross-functionally to gather business requirements, develop scalable solutions, and lead user acceptance testing and deployment.Partner with teams including Sales, Customer Support, Customer Success, and Finance to ensure systems align with business needs.Help maintain the accuracy and quality of key company data for reporting and dashboards.Manage user access across systems, including provisioning licenses and permissions.Ensure data security and integrity within and across platforms.You'll Enjoy This Job If You Have: 2+ years of experience as a Salesforce Administrator.2+ years in a Business Systems Analyst (BSA) role—gathering requirements, writing user stories, working with stakeholders, and managing projects.A Salesforce Administrator certification (preferred but not required).Sales or Service Cloud experience.Experience or interest in systems like CPQ, Gainsight, Kimble, or other tools in the Salesforce ecosystem.A strong ability to engage business partners, translate needs into technical solutions, and communicate clearly.High attention to detail, with a focus on validating and testing your work thoroughly.A willingness to learn new systems and dive into unfamiliar territory.A track record of strong time and project management.A process- and data-driven mindset with an eye for operational improvement.Familiarity with sales and customer-facing processes (ideally in a B2B context).A team-first approach and the ability to collaborate and problem-solve across departments and levels.
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