Company Overview
We are a worldwide leader in the hospitality industry, welcoming individuals as they are and offering diverse job opportunities that match their personality. We support personal growth and learning every day, ensuring that work brings purpose to life.
About Accor
Accor is a global hotel operator with limitless possibilities for its employees. We value our team members and provide a supportive environment for them to thrive.
Job Summary
The Head Concierge plays a vital role in ensuring the smooth operation of the Concierge team, providing exceptional service, and guaranteeing total customer satisfaction. This position involves supervising and supporting team members, monitoring performance, preparing rosters, and coordinating guest transportation.
Responsibilities:
* Supervise and support the Concierge team and daily operations
* Monitor team appearance, standards, and performance, emphasizing training and teamwork
* Prepare rosters, maintaining suitable employee levels and cost-effectiveness, authorized by department heads or Assistant Managers
* Coordinate guest transportation, ensure accurate accounting procedures, and follow charging protocols
* Maintain proficiency in front and back office equipment, implement preventative maintenance programs
* Appraise team member performance using the Accor performance review system, conduct frontline reviews, address performance issues, and counsel as necessary
Requirements:
* Previous leadership experience in Front Office, Concierge, or similar roles
* Familiarity with Opera Cloud system preferred
* Passion for people and hospitality
* Natural leadership abilities, nurturing, developing, and bringing out the best in team members
* Able to make decisions independently and confidently in high-volume situations
* Excellent grooming standards
* Availability to work varied shifts
What's in it for you:
* Work near iconic Manly Beach
* Benefits Your Way - Great team member benefits (up to 70% off for living at Accor Properties & Restaurants)
* Employee Assistant Program, Birthday day off, Anniversary gifts, discounted gym membership, and more
* Work for one of Sydney's most prestigious hotels
* Dry-cleaning services: ironing and washing uniforms on days off
Welcome to Manly Pacific
Experience our coastal lifestyle, follow the sun, feel the breeze, and explore the limitless possibilities with us.