Are you passionate about the cloud business? Consider a career as a B2B Software Support Engineer with our international team in Lisbon.
Your Key Responsibilities
* Provide expert technical advice and support to companies on various issues.
* Contact customers via telephone, email, or online chat to resolve technical issues.
* Collaborate with customers to identify and troubleshoot platform-related problems.
* Offer valuable feedback to other teams by identifying relevant processes.
Requirements
* Native-level German and strong English skills.
* Business acumen and affinity for technology.
* Familiarity with M365 technology, Active Directory troubleshooting, API, and networking concepts.
* Understanding of the impact of exceptional customer experience on business growth.
* Excellent communication, negotiation, and problem-solving skills.
* Energetic, innovative, and proactive work style.
* Possess a valid Portuguese work permit and be willing to relocate to Portugal.
Benefits
1. Type of contract: long-term fixed-term renewable annually.
2. Flexible working hours: full-time or part-time options with rotating shifts (Mon-Fri, 8AM - 6PM).
3. Competitive salary package including accommodation options:
* Including free accommodation (shared flat, all bills included): €1,500 gross/month (based on experience).
* Excluding accommodation: €1,690 gross/month (based on experience).
4. Additional benefits for international candidates:
* Reimbursement of initial flight expenses after 9 months.
* Airport pickup.
* Private health insurance from first day of contract signature.
* Free language classes, cooking courses, sports activities, and social events.
* 50% hourly wage compensation during training period if successful (4 weeks) with lower taxes.