Your responsibilities and impact as Customer Service Agent will be:
* Assisting customers with their requests by email, phone and live chat.
* Collecting and updating customer data.
* Providing product information to the customer (e.g. subscription, payment and technical requirements).
* Ensuring excellent customer satisfaction by responding in an appropriate and friendly manner.
Skills, qualifications and interests you need to succeed in this role:
* EU Citizenship or valid residency card
* Native level of French and a good level of English.
* Knowledge of the value and impact that a good customer experience can create.
* Having a drive for excellence and professionalism.
* Living in or willing to relocate to Lisbon for an international career and life experience.
What’s in it for you?
* A fixed-term contract that is renewable every year.
* Working Hours: Full time (40h/week) and rotative shifts.
* Salary Conditions - You have 2 options:
o Including free accommodation (shared flat, all bills included): 1040€ gross/month.
o Excluding accommodation: 1240€ gross/month.
* Relocation Package for International Candidates:
o Reimbursement of your initial flight expenses after 9 months.
o Airport pick-up.
o Yearly two-way flight ticket back to your home country (within the EU).
o Help in paperwork, opening bank account, etc. upon your arrival.
* Extra Perks:
o Private health insurance after 6 months of contract which is extra to the standard insurance.
o Free Portuguese lessons, cooking classes, sports activities and social events organized by the company.
o Portuguese public holidays and 22 days of paid holidays.
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