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Product Owner AI Services (m/f/d), Lisbon
Client:
SIXT Portugal
Location:
Lisbon, Portugal
Job Category:
Other
EU work permit required:
Yes
Job Reference:
141218531613
Job Views:
6
Posted:
17.02.2025
Expiry Date:
03.04.2025
Job Description:
As the Product Owner AI Services for Customer Service Transformation (m/f/d), you will be a key player in driving SIXT innovative, customer-focused solutions in a global omnichannel service ecosystem. You will lead the development of advanced virtual agents, aiming to automate and enhance the customer experience across voice, chatbots, and other channels. Your responsibilities include managing the full product lifecycle—from gathering requirements to market launch and performance tracking—while driving the Conversational AI roadmap. Sounds interesting? Then, apply now!
YOUR ROLE AT SIXT
* You will develop innovative, customer-oriented and competitive solutions around the topic of “virtual agent” in the context of Customer Service globally.
* You ensure best-in-class agentic customer experience assistance that automates and deflects the contact handling via voice & chatbots and potentially other channels.
* You drive the Conversational AI roadmap as part of the Customer Service Transformation.
* You actively foster innovation by analyzing market trends and evaluating the current tooling landscape, seeking innovation potential in alignment with the overall product strategy.
* You oversee the entire product lifecycle from requirements gathering, through conceptualization, development, piloting and supporting the market launch.
* You collaborate closely with stakeholders across all hierarchical levels, from the service agent all the way to C-level.
YOUR SKILLS MATTER
* Experience: You have 5+ years of proven experience in digital Product Management (discovery and delivery) in an agile environment (Scrum/Kanban) and scaling product teams.
* Tools: You have previous experience with chat and voice bots. Ideally experience with a conversational AI platform such as Genesys.
* Self-Starter: You have excellent logical, analytical and strategic skills, are structured and self-driven.
* Passion: You overcome challenges with passion and creativity. You are ready to roll up your sleeves and do whatever it takes to help your team build a great product and a successful business.
* Result-orientation: You set clear goals and metrics, analyze your KPIs on a daily basis and shape strategies to continuously improve your product's performance.
* Communication: You have experience in multicultural stakeholder management, working across time zones, and you are skilled at consensus-building and decision-making with excellent communication skills.
WHAT WE OFFER
* Generous Time Off: Enjoy 28 days of vacation, an additional day off for your birthday, and 1 volunteer day per year.
* Work-Life Balance & Flexibility: Benefit from a hybrid working model, flexible working hours, and no dress code.
* Great Employee Benefits: Access discounts on SIXT rent, share, ride, and SIXT+, along with partner discounts.
* Training & Development: Participate in training programs designed for your personal growth and development.
* Health & Well-being: Private health insurance to support your well-being.
* Additional Perks: Enjoy the Coverflex advantage system to enhance your employee experience.
About us:
We are a leading global mobility service provider with sales of €3.07 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (cab, driver and chauffeur services), SIXT+ (car subscription) and gives our customers access to our fleet of 222,000 vehicles, the services of 1,500 cooperation partners and around 1.5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,098 rental stations. At SIXT, a first-class customer experience and outstanding customer service are our top priorities. We focus on true entrepreneurship and long-term stability and align our corporate strategy with foresight. Want to take off with us and revolutionize the world of mobility? Apply now!
Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.
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