Job Title: Principal Analyst
At Viator, a Tripadvisor company, we believe that making memories is what travel is all about. We have 300,000+ travel experiences to explore - everything from simple tours to extreme adventures and all the niche interesting stuff in between.
We are looking for a Principal Analyst to join our Product Analytics team. As a lead analyst, you will be responsible for driving improvement in the product through data, analytics, and insight.
Key Responsibilities:
* Lead on Experimentation and AB Testing as a key element of the role, where you will run the analysis for any tests, using our in-house system and mentor others.
* Product Analytics at Viator is about finding opportunities to improve customer experience, this is through many aspects but would include Funnel, Feature, and Cohort Analysis.
* It's also about Realising those opportunities, working with the Product Pod to provide insight that drives change, either through AB Testing or Release.
* In supporting the Objectives and Key Results we're looking to drive, you will play a key role in creating reporting, analytics, and insight views, that help the team to understand the product, the customer, and commercial performance, whilst guiding others to do the same.
* Talking about the customer, we're not just talking about one group, so segmentation, cohorts, and customer understanding are at the heart of the role.
Requirements:
* Significant Experience in a related analytical role, (ideal background may include Product Analyst, Data Science - Product, CRO, Digital Analytics, or Experimentation Analyst)
* Education: Bachelor's Degree in an analytical field (maths, economics, engineering, statistics, computer science etc)
* Skills - Advanced SQL, AB Testing / Experimentation, Tableau/Looker, Excel etc
* Proactive - ability to lead the analytics discussions, driving change, shaping approach
* Knowledge - ideally you will have knowledge of and worked in a Product Analytics or similar role, covering AB Testing, Conversion Optimisation, Funnel and Feature Analysis
* Customer Focus - having a passion for customer understanding and their experience, you will have experience of Segmentation and Cohort Analysis
* Collaboration - Your previous experience will have given the opportunity to work with Product, Engineering, Design etc, as part of a Product Approach
* Critical Thinking - Your previous experience will demonstrate the analysis of available facts, evidence, observations, and arguments in order to form a judgment by the application of rational, skeptical, and unbiased analyses and evaluation
* Leadership - You demonstrate the best approach to analytical problems, applying critical thinking, you lead others by example in executing best practices
What We Offer:
* Competitive compensation packages, including base salary, annual bonus, and equity
* 'Work your way' with flexibility to suit your lifestyle
* We take a remote-friendly approach to collaboration, with the option to join on-site as often as you'd like in select locations
* Flexible schedule
* Work-life balance is ingrained in our culture by design
* Trust and accountability make it work
* Donation matching
* Tuition assistance
* Lifestyle benefit
* Travel perks
* Employee assistance program
* Health benefits
Our Values:
1. We aspire to lead; We're relentlessly curious;
2. We push beyond the usual, the known, the