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Land Programs Manager (M/F) - Seagoing Position, Lisboa
Client:
Mystic Invest Holding, S.A
Location:
Lisboa, Portugal
Job Category:
Other
Job Salary:
$0-0/monthly
EU work permit required:
Yes
Job Views:
3
Posted:
15.03.2025
Expiry Date:
29.04.2025
Job Description:
Company Description
Mystic Cruises is a leading expedition ocean cruise line that offers an intimate and eco-friendly way to explore some of the most breathtaking destinations in the world. We provide a five-star service that brings our guests up close and personal with the beauty of nature, from Antarctica to the Arctic region, Northern Europe to the Mediterranean. Our ships are designed to sail into landmark cities and small, exclusive ports that larger vessels cannot reach, providing our guests with unforgettable experiences.
At Mystic Cruises, we are committed to environmental sustainability and have implemented innovative technologies on our ships to minimize our impact on the environment. We also believe in the value of our employees and encourage them to share their thoughts and ideas, fostering a culture of creativity and innovation.
If you are passionate about travel, committed to sustainability, and eager to contribute your ideas to a team that values collaboration and innovation, then Mystic Cruises might be the perfect place for you. We are looking for talented individuals who want to be a part of our DNA and help us continue to provide exceptional experiences to our guests. Together Cruising the World! Come join us!
Job Responsibilities
* Recommend and sell tour activities to Guests, enhancing their shore side experience.
* Be responsible for the daily dispatching of tours and coaches in each port of call.
* Prepare items such as tour packages and manifests to ensure tours run to Guest satisfaction.
* Escort and participate on tours to ensure they operate to the Guest’s and Mystic Cruise’s standard.
* Assist with the daily Tour office operation, ensuring the desk is manned at all times when open.
* Answer Guests' questions regarding tours, ports, or individual private requests courteously and professionally.
* Create Port Description sheets for each port of call, containing updated information regarding attractions and logistics.
* Research, write, and record lectures for broadcasting, including significant sights and touring options.
* Provide Guests with updated information regarding tours in a timely manner.
* Send out Tour Order Forms to all In Transit Guests prior to the upcoming cruise.
* Liaise with relevant Department Heads about the number of Guests participating on tours.
* Report any Maintenance issues in work areas promptly.
* Adhere to all Company Policies and Procedures, Manuals, and Directives.
* Other responsibilities as assigned.
Qualifications
* College Degree/Diploma beneficial.
* Hotel or Tourism School beneficial.
* Minimum of two (2) years’ experience in a similar position ashore or one (1) year experience onboard a cruise ship in a similar position required.
* Additional training such as TV lecturing skills and live lecturing skills beneficial.
* Fluency in written and spoken English required.
* Advanced to Professional German skills required; additional foreign language skills are a plus.
* Excellent interpersonal and public communication skills.
* Very good administrative skills (proficient in Outlook, Word, and Excel).
* Strong organizational skills and ability to multitask.
* Ability to interact with all levels of people.
* Ability to remain calm under pressure.
* Service-minded with an outgoing, charming, and friendly personality.
Additional Information
* Be cost-conscious with the use of office supplies and other consumables in the Tour Department.
* Ensure that Company property is maintained properly and treated with respect at all times.
Safety Responsibilities
* Practice Safe Lifting Techniques at all times.
* Be familiar with Ship’s Emergency plans.
* Be familiar with Safe Working Practices.
Emergency Duties
* Follow instructions on Safety Card.
* Participate in Guest/Crew Lifeboat Drills as per instructions.
* Other safety responsibilities as assigned.
Team Communication and Meetings
* Attend meetings with the Cruise Director and Hotel Manager.
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