Cross Border Talents is hiring for an urgent opening for an exciting tourism project! Location: Fully Remote (candidates must reside in Portugal) Language Requirement: French (Fluent) and B2 English, both written and spoken Start Date: 16th January 2025 Work Schedule: Shifts: - Early shift: 8:00 AM 5:00 PM - Late shift: 1:00 PM 10:00 PM - Days Off: Rotational (priority for 2 consecutive days off when possible) Key Requirements: - Must currently reside in Portugal (any location, North to South). - C2 to native French and B2+ English, both spoken and written. - Possession of a valid residence card for Portugal, expression of interest, job seeker visa or a EU member state passport (a MUST) - Customer Service Experience: Previous experience is mandatory. - Tourism Background: Experience in the tourism industry is a plus but not essential. Job Responsibilities: - Respond to customer inquiries related to travel and tourism services. - Assist with bookings, cancellations, and itinerary adjustments. - Provide expert guidance and solutions for travel-related concerns. - Ensure high customer satisfaction through efficient and empathetic support. Why Apply? - Gain valuable experience in the tourism sector. - Work remotely from anywhere in Portugal with rotational schedules. - Competitive salary package with performance and complexity bonuses