Customer Service for Hotels Group – French speaker
Do you have a passion for the tourism industry? Are you ambitious and love to communicate? Ensure client satisfaction for a world leading hotels chain. Become a Customer Service for Hotels Group!
As a Customer Service Representative, you’ll have the chance to be part of a global brand success. Learn and develop to be the best in an ever-evolving role. You will be based in Lisbon and work with Teleperformance, a multicultural company. It is renowned for being considered nine times the Best Company to Work for in Portugal.
Are you ready for your new adventure? Apply!
Whomever you are, whatever you do, bring your ambition, ideas, energy and determination. Come drive our business into the future.
Our Client
Our client is one of the largest hotel chains in the world, managing thousands of hotels in over 100 countries. It is a company based on human values and diversity, known for innovation and guest experience.
What you'll do
* Provide a customer-friendly service by showing interest in the customer;
* Guarantee a positive and loyal relationship with the brand;
* Handle customer inquiries with the highest degree of courtesy and professionalism;
* Create opportunities to engage with the customers, approaching all their questions and doubts;
* Manage customer queries about hotel availabilities, amenities and facilities/location;
* Access to customer accounts, payments and answer any queries regarding the loyalty program.
What you'll need
* Fluent level of written and verbal communication skills in French;
* Fluency in English – B2 level (mandatory);
* Experience working in a customer support related role in different channels (email, webform and telephone);
* Familiarity with Social Media;
* Experience with LiveChat and Instant Messaging services (preferential);
* Able to accomplish GDPR compliance policies;
* Excellent communication skills: verbal, written and listening skills;
* Able to solve customer problems;
* Flexible and quick learner, able to adapt continuously;
* Able to multi-task and work under pressure;
* Experience in servicing hotel/hospitality/travel/tourism and/or luxury industries (preferential).
Work Details
* Work location: Lisbon;
* Work schedule: 40 hours per week;
* Renewable employment contract with basic remuneration plus food subsidy;
* Good reference for future career;
* Leadership opportunities;
* Health Insurance since day one in the company;
* Possibility to live in one of our apartments;
* Initial flight expenses refund and annual complementary return flight to your home country (within Europe);
* Free Portuguese language courses and training opportunities;
* Modern and centrally located buildings with cafeteria facilities and excellent public transportation connections;
* Participation in events, workshops and other activities;
* Excellent opportunity to work in a leading multinational company;
* Free healthy meals in the cafeterias, such as soup, bread, salad and fruit;
* Personalized career progression programs.
Teleperformance Portugal
TP Portugal is one of the 25 best companies to work for in Europe, according to Great Place to Work. It was also recognized as the Best and Largest Exporting Company and the Best Job Creator in Portugal by Exame magazine!
With more than 14,000 employees for 67 markets, TP Portugal provides services in 37 languages. With a multicultural, highly qualified, and deeply specialized team, it offers a wide range of integrated omnichannel solutions. TP is a pioneer in technology applied to customer support and maintains the highest security standards.
TP Portugal continues to grow. Join our team and find your place at TP!
Apply now
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