German-Speaking Customer Support Agent (Remote)
(m/f)
Referencia: JN -022025-6681211
Adicionado em 21.03.2025
Sobre os nossos clientes
Schmitz Cargobull is a leading manufacturer of trailers and semi-trailers based in Germany. The company specialises in the production of various types of transport equipment, including refrigerated trailers, curtain-sided trailers, and box trailers. Founded in 1892, Schmitz Cargobull has established a strong reputation for quality, innovation, and engineering excellence in the logistics and transportation industry.
Descriçăo da oferta
Join a leading transport company in Santarém as a Customer Support Representative, handling interactions and supporting sales activities.
Description
Provide telephone-based customer care to generate leads;
conduct research to update and maintain the customer database with sales-relevant information;
Carry out regular customer satisfaction surveys;
Work closely with the sales and field service teams;
Manage contract extensions within the service area;
Share product information and send event invitations.
Profile
Experience in Customer Service;
Excellent German language skills;
Good command of English, both written and spoken;
Good IT Skills, particularly in Microsoft Office;
Customer-focused mindset with a strong Service Orientation;
Ability to work independently and in a structured manner;
A high level of self-motivation.
Job Offer
- Integration into stable, multinational and multicultural team;
- Permanent contract;
- Health insurance;
- Remote Work, with the option to work on-site at our clients' office in Santarém if preferred.
O que procuramos
Customer Service; Call Center; Call Centre; Inbound; outbound; apoio ao cliente; customer Support; German; deutch
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