About the job
The MFS Client Business Account Manager is responsible for maintaining existing business with current clients, growing business relationships, and assisting in bringing new clients on board. They will help clients to better understand the full potential of the service offer and act as a liaison between the client and the Dealing Services Department. The MFS Client Business Account Manager pilots the client experience to achieve a desired level of service across the entire department/organization. By understanding the client’s business and service expectations, they translate this into service delivery requirements.
Your Main Activities Are
1. Build client knowledge and trustful relationships.
2. Develop a strong contact network across the client organization.
3. Understand the client strategy and requirements to enable Dealing Services to deliver on the promises to meet client needs.
4. Manage the operational contact by ensuring a full understanding of the clients’ needs and expectations across the organization and providing clarity for the required actions to serve the clients.
5. Manage prompt resolution to clients’ complaints and efficient response to requests.
6. Document, coordinate, and manage resolution of problems or issues affecting the quality of the service delivered and the overall client experience.
7. Facilitate across the department the resolution of escalated issues by establishing a service governance framework.
8. Organize regular formal service performance reviews with clients according to strategic priorities and client needs, including preparation of the review (agreed agenda) and follow-up on agreed action plans.
9. Engage all relevant teams (IT, Dealing Desk, Product, Business Support) in the pursuit of service quality delivery and improvement.
10. Ensure proper coordination of relationships with third parties related to the client activity, including Brokers, third-party Asset Managers, auditors, and external middle office service providers.
Profile and Skills to Success
1. Bachelor’s degree in Economics, Finance, or Accounting.
2. 3 to 4 years of relevant experience in Banking and Financial Operations.
3. Fluent (C1-C2) level of English.
4. Ability to deliver/results driven.
5. Good communication skills (both oral and written).
6. Client focused.
7. Attention to detail/rigor.
8. Ability to manage/facilitate a meeting, seminar, committee, training, among others.
9. Middle Office Operations knowledge.
10. Skills in Office pack (namely in Excel).
Why joining BNP Paribas?
BNP Paribas is the European Union’s leading bank and a key player in international banking. It operates in 63 countries and has nearly 183,000 employees, including more than 146,000 in Europe.
In Portugal since 1985, BNP Paribas today has more than 8,700 employees, distributed across the Group's 10 business entities established in the country. Its presence also extends to 11 excellence centers providing value-added services to various countries where the BNP Paribas Group also operates.
Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings, and protection solutions that help make their projects a success.
BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation.
At BNP Paribas we care about our employees' wellbeing and promote a culture of good integration between work and rest. We believe our employees have rich personal lives outside of work, being fundamental to be disconnected from work to recharge both physically and mentally.
At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy, and collaboration. Within this framework, eligible employees can benefit from flexible remote working modalities adapted to our hybrid working environment. To guarantee a comfortable and efficient working setup, eligible employees are provided with both the office and home equipment.
Please note that only applications submitted in English will be considered. In case you are selected for this role, further documentation will be requested to support your hiring process.
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