IT System Specialist - Monitoring
Responsible for the configuration, setup, and maintenance of monitoring tools. Updates documentation in IT Operations SharePoint folders related to monitoring configurations.
Key Responsibilities:
* Configuration, setup, and maintenance of monitoring tools.
* Update documentation in IT Operations SharePoint folders.
* Contribute to weekly or monthly reports on monitoring performance and findings.
* Maintain accuracy of monitoring tool configurations and assets inside the CMDB.
* Maintain skillset with training as needed to fulfill monitoring responsibilities.
* Participate in IT Projects where monitoring expertise is required.
* Evaluate monitoring systems to ensure they are within support by maintaining proper lifecycle guidelines.
* Configure and maintain monitoring tools to ensure system stability, capacity requirements, and Disaster Recovery requirements.
* Monitor the queue of the ITSM tool, ServiceNow, in area of responsibility and meet the department's SLA for monitoring-related issues.
* Monitor and manage the configuration of monitoring tools such as Azure Monitor, Microsoft SCOM, Orion SolarWinds, ELK (Kibana) / ELG (Graphana), Nagios.
* Evaluate proper integration and functioning of monitoring tools with systems and networks.
* Monitor and analyze server and related system patch and update status through monitoring tools.
* Evaluate all systems are enrolled in the appropriate monitoring systems, including Microsoft Azure monitoring.
* Collaborate with internal and external audits as needed to ensure compliance with monitoring standards and configurations.
Requirements:
* Minimum 5 years' experience in System role with a focus on monitoring tools.
* Experience with monitoring tools such as Azure Monitor, Microsoft SCOM, Orion SolarWinds, ELK (Kibana) / ELG (Graphana).
* Relevant certifications or experience in configuring and maintaining monitoring tools.
* Able to propose and design monitoring system architecture and configurations based on business needs.
* Familiarity with Microsoft Azure monitoring and its integration with other monitoring tools.
Behavioral Competencies:
* Ability to manage complexity in configuring and maintaining monitoring systems.
* Collaborates effectively with IT community and stakeholders on monitoring-related initiatives.
* Proactive and organized in monitoring tool setup and maintenance.
* Good written communication skills for documenting monitoring configurations and findings.
* Flexibility for global travel and working hours for monitoring tool implementations or emergencies.
* Identifies and resolves monitoring-related issues, shares information, and provides guidance.
* Ensures compliance with monitoring tool standards and procedures.
* Performs thorough self-check of monitoring tool configurations prior to release.
* Plans monitoring tool setup and maintenance to allow adequate time for stakeholder feedback and adjustments.