Why eDreams ODIGEO?
Join the world's leading travel subscription platform and one of the largest e-commerce businesses
in Europe.
? 21 million customers – 44 markets – 5 brands – 6.5M members in Prime
? More than 100 million searches per day – Up to 1.8 billion daily AI predictions
? Over 1,600 employees – More than 60 different nationalities from all over the world.
We're the world's leading travel subscription platform and one of the largest e-commerce
businesses in Europe. We are a tech company revolutionising the travel booking experience through
our consumer insight, innovative technology, market leadership, and Prime, the world's first travel
subscription program.
What you will do:
This critical role acts as the right-hand to the Chief Customer Experience Officer, playing a key role in shaping the overall customer experience strategy. You will lead a team of analysts driving
data-driven decision making across all customer touchpoints.
Key Responsibilities: Strategic Leadership:
Partner with the CX leadership team to define and execute the long-term customer
experience vision.
Develop and refine customer experience strategies aligned with business objectives.
Identify and prioritize key customer experience initiatives.
Conduct market research and competitive analysis to understand customer needs and
industry best practices.Data-Driven Decision Making:
Lead the development and implementation of customer experience metrics and
dashboards.
Analyze customer data (e.g., customer feedback, NPS scores, churn rates) to identify trends,
opportunities, and areas for improvement.
Leverage data and insights to inform strategic decisions and drive continuous
improvement.
Partner with the Prime team, Ancillaries, and other product and IT teams to ensure a
seamless and consistent customer experience across all touchpoints.AI & Innovation:
Champion the adoption of AI and machine learning within the customer experience function.
Collaborate with product and IT teams to develop and implement AI-powered solutions
(e.g., chatbots, personalized recommendations) that enhance the customer experience.
Stay abreast of emerging technologies and their potential impact on customer experience.Team Leadership:
Lead and mentor a high-performing team of analysts and data engineers.
Foster a data-driven and customer-centric culture within the team.
Develop and implement training programs to enhance team skills and knowledge.Communication & Collaboration:
Effectively communicate insights and recommendations to senior leadership, including the
CXO and executive team.
Build and maintain strong relationships with key stakeholders across the organization.Speed & Agility:
Demonstrate a high degree of speed and agility in responding to changing customer needs
and market dynamics.What you need to succeed: 3-6 years of experience in a top-tier strategic consultancy firm.Outstanding analytical skills.Strategic mindset with hands-on mentality, a problem-solver.Experience in e-commerce, digital marketing, online companies will be highly valued.Excellent communication skills with all stakeholders.Outspoken and proactive.Bachelor Degree in Business, Engineering, Mathematics, Economics etc. (Master in Business
Administration would be desirable).Business Proficiency in English (C1-C2).What's in it for you?
The best talent deserves the best benefits.
At eDO, we want you to be a part of our success story and great culture.
Here's what we offer:
A rewarding Compensation package! Prime Plus membership, competitive salary and
benefits package, including flexible benefits, performance-based bonuses, birthday day off, discounts and partnerships.Continuous learning to fuel your growth and explore new horizons! Learn and grow with
free Coursera access, soft skills workshops, tech training, leadership development, and
more. Plus, enjoy a great onboarding program.Grow opportunities to empower your career, and unleash your potential! Personalised
career paths and the eVOLVE Program will help you discover, grow, and thrive. Internal
mobility opportunities let you pursue horizontal career changes and promotions.Your Well-being is our priority. Embrace Freedom and Flexibility! At eDO, we value
flexibility, employee care, and transparency. We offer a hybrid home-office model focused on outcome.Work hard, party hard! We believe in having fun and connecting with colleagues! Join
eDO for after-work events, padel tournaments, parties, and more. Create communities
based on your passions, like sports and music. Come to work as you are, with no dress code,
and enjoy free fruit, coffee, and tea at our offices.Enjoy a dynamic and healthy environment! Be innovative, take risks, and share your
ideas. Our diverse and open-minded teams support high performance, learning, and
growth. You'll work in an Agile mindset environment with recognition at our core.You want to peek into what it's like to work at eDO? Follow us on LinkedIn and discover more about
life at eDO!
If you are ready for a career opportunity with unmatched benefits, continuous learning, and a
supportive work-life balance, look no further! Take your career to new destinations and help our
diverse, inclusive, and passionate team shape the future of travel.
We are an equal-opportunity employer and value diversity at our company. We do not discriminate
based on race, religion, colour, national origin, gender, sexual orientation, age, marital status or
disability status. Our people are the key to our success. Each one of them is unique in their own way
and the respect for their uniqueness is and will always be a passion and motivation. Don't meet
every requirement? If you're excited about this role but do not feel your experience aligns perfectly
with all the requirements we strongly encourage you to apply nevertheless.
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