FARFETCH: A Global Luxury Fashion Platform
We exist for the love of fashion, connecting creators, curators, and consumers worldwide.
Our Mission
We bring together a positive community of people, partners, and customers who share our passion for luxury fashion. Our mission is to empower individuality, celebrate diverse skills and perspectives, and create an inclusive environment for everyone.
Operations
We're passionate about operational excellence, acting with our customers and partners in mind. We cover the entire order journey, creating seamless and memorable luxury experiences through online content, secure payments, fraud process compliance, order fulfillment, and delivery.
The Role
As a Payments Specialist, you'll join our Consumer Payments team, ensuring customers enjoy efficient and secure payment experiences. Reporting to the Payments Operations Lead, you'll assist in supporting day-to-day operations, contributing to Farfetch's success by providing operational and analytical support.
* Monitor payment processes to ensure smooth operations and resolve issues.
* Assist in tracking key payment performance metrics.
* Support reconciliation and reporting tasks to maintain data accuracy.
* Collaborate with internal teams to address payment-related concerns.
* Ensure compliance with payment regulations.
* Contribute to the optimization of existing payment methods and implementation of new solutions.
* Build relationships with payment providers.
Requirements
We're looking for someone with:
* 2-4 years of experience in operations, data analysis, or e-commerce.
* Solid analytical skills and experience using data-driven insights.
* A basic understanding of payment processes and a willingness to learn.
* Strong organizational and multitasking skills.
* An analytical mindset and ability to work with data.
* A team player who enjoys collaborating across different teams and functions.
* A clear and effective communicator who can simplify complex topics.
* Fluency in English, both written and spoken.
Rewards & Benefits
We offer:
* Health insurance for your family.
* A flexible working environment and well-being support.
* Extra days off and a sabbatical program.
* Training opportunities and free access to Udemy.
* A flexible benefits program.