Search by keyword and location and click "create alert" to receive your job alerts by email:
Select how often (in days) to receive an alert:
Title: RRP Consumer Care Associate Portugal
Job ID: 96868
Country: Portugal
City: Lisbon
Professional area: Marketing
Contract type: Permanent
Professional level: Experienced
Location: Lisbon, PT, 00000
At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.
To make a difference with us, all you need to do is bring your human best.
Are you a junior marketing professional with a strong interest in consumer care? Are you excited about learning how to deliver exceptional consumer experiences while supporting innovative products? Join our team as a Consumer Care Associate for RRP Iberia. This is a unique opportunity to grow your expertise in a supportive environment and contribute to providing outstanding service to our customers.
Join the team behind Ploom, our flagship reduced-risk product, and be part of reshaping the consumer experience with cutting-edge innovation in the RRP industry.
Position Purpose
* Support and Coordination: Assist the RRP Iberia Consumer Care (CC) Manager in developing and executing Consumer Care strategic plan to the Portuguese market, ensuring alignment with budget and quality standards.
* Innovation and Market Monitoring: Contribute to identifying opportunities for innovation and developing proactive tools in Consumer Care for Ploom, ensuring continuous improvement and differentiation.
* Daily Partner Coordination: Collaborate with Consumer Care partners, maintaining regular contact and alignment with local and HQ support functions, GCC, and local management.
* Escalated Case Management: Handle complex cases and special complaints that cannot be resolved by our Call Center supplier.
* Standards and Procedures: Learn and ensure that all Consumer Care services meet market standards and adhere to company processes and procedures.
* Feedback Management: Manage the Consumer Feedback platform, ensuring feedback is properly registered, classified, and addressed.
Main Areas of Responsibility
* Partner with the RRP Iberia Consumer Care (CC) Manager to create and implement Consumer Care plans.
* Driving innovation and strategic insights in Consumer Care through proactive tool development and continuous market and competitor analysis.
* Oversee daily interactions with Consumer Care partners.
* Handle escalated cases that supplier cannot resolve.
* Manage the Consumer Feedback Management platform to ensure all feedback is recorded and categorized accurately.
Requirements
* University Degree
* 2 years of relevant experience in a similar role, ideally in FMCG marketing/customer experience
* Fluency in Portuguese and English (C1) required - knowledge of Spanish is an additional advantage
* Proficiency in computer skills at an advanced level required
* Independent and autonomous work style with strong analytical and presentation skills
* Effective stakeholder management and attention to detail
* Exceptional organizational skills and ability to work well in teams
* Proficiency with technology and a collaborative approach to tasks
Recruitment process
Thank you for your interest in the role. You are welcome to apply.
Are you ready to join us? Build your success story at JTI. Apply now!
Next Steps:
After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with TA > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.
At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds.
#J-18808-Ljbffr