Your responsibilities and impact as a Customer Service Agent
Your key tasks will be to provide top-notch service to customers of renowned global brands while working on projects. This involves:
* Responding to customer inquiries via email, chat, and phone
* Identifying issues and offering effective solutions
* Maintaining high customer satisfaction levels
* Recording data in the CRM system
* Providing ad-hoc support
* Working collaboratively with your team and contributing to their success
Skills and qualifications required for this role
* A native level of German and at least B1 English proficiency
* Understanding the value and impact of excellent customer experience
* Becoming an attentive listener and skilled communicator
* Striving for excellence and professionalism
* Collaborating effectively with colleagues and being committed to your work
* Being enthusiastic about intercultural communication and expatriate experiences
* Living in or willing to relocate to Portugal for an international career and life experience
* Possessing a valid Portuguese work permit (required)
What's in it for you?
* Type of contract: yearly or 6 months, renewable
* Working hours: 40h/week (8h/day, 5 days a week) on a rotating schedule
* Salary conditions*: two options
* Option 1: including free accommodation (shared flat, all bills included): €950 gross/month
* Option 2: excluding accommodation: €1300-€1400 gross/month
* For international candidates:
o Reimbursement of initial flight expenses
o Airport pick up
o Yearly two-way flight ticket back to home country (within EU)
o Assistance with paperwork, opening bank account, etc. upon arrival
o Free Portuguese lessons, cooking classes, sports activities, and social events organized by the company
o Real career opportunities in various career paths
o Private health insurance included from first day of contract
About Your Future Company
Located in Lisbon, you'll find a multinational organisation that prioritises your growth, language skills, and integration into the community. As one of the world's leading sales and customer service solutions providers, they're looking for talented individuals like you to join their diverse international team.
Lisbon: A Great Place to Live
Experience the vibrant city view, rich cultural heritage, and warm climate. Enjoy delicious Portuguese cuisine, famous cafe culture, and friendly locals. With a large English-speaking community and international environment, Lisbon is the perfect place to live and work.