Are you a fluent English speaker with a passion for teamwork and management?
Are you committed to delivering outstanding results through continuous learning and a culture of quality?
We are currently looking for a dynamic and experienced individual to join our client's team as a Trainer & Quality Manager to lead the training programs and quality assurance initiatives, ensuring the teams consistently perform at their best.
If you identify with this description, this is the ideal opportunity for you!
Responsabilidades ChaveAs a Quality and Training Manager in this project, your daily responsibilities will include:
Manage, control, ownership and further development of the Client and Foundever agreed quality control, quality assurance and quality improvement activities on Client operations across the Foundever sites in Portugal.Coordinate the activities required to meet quality metrics and ensure action plans are in place to reach the targets.Demonstrate strong client management skills and understanding of business drivers as well as Foundever Project Management practices to ensure that all aspects and areas related to the Quality processes and initiatives are reflected in the design and respected throughout the service.Work with the Operational teams to support in the performance delivery.Communicate with Operations Managers on Quality delivery and other topics where quality is directly or indirectly related.Work closely with the training department about issues arising from monitoring which have to be picked up when new agents are going to be trained.Attend and participate in meetings with operations managers and Team leads to discuss outputs of quality activities.Provide and present relevant information for Monthly, Quarterly and Yearly Quality Reports. CompetênciasRequirements:
Native or proficient level of English (C1) - mandatoryComputer literate – word and excel intermediate levelExcellent telephone, keyboard, verbal and written communication skills.Effective time management.Ability to organize and prioritize, set priorities and multi-task.Sales Skills.Experience with policy workDependable, reliable and able to perform duties with minimum supervisionMust hold EU citizenship or valid work permit for PortugalAvailability to work from our site in Sete Rios Lisbon. Principais BenefíciosWhat we offer:
Direct contract with the company.Base salary: €1100 per month (1200€ after 24 months)Role Adder: up to €120 per monthMeal Allowance: €7.17 per dayHealth insurance since day oneFull-time job.Schedule: Monday to Friday between 9am and 6pm.Excellent work atmosphere.Modern office building, close to public transportation (train, metro, bus).Growth opportunities through development programs.Fun and engaging company-wide initiatives, including a wellness program. Randstad's mission is to become the most equitable and specialised talent company in the world, so we reiterate that we welcome people with a wide range of skills and experience.
We are committed to ensuring that our recruitment and hiring process meets the needs of all people.
If you need to make any adjustments to make your application or interview more comfortable, please don't hesitate to let our recruitment consultants know.
Don't miss this chance to grow your career with a leading company!
Apply Now!
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