Hotel Booking & Sales Expert for IHG – German speaker
Are you looking for your next career path for Hotel Booking & Sales Expert for IHG?
In this role, you will provide travel advice, reservation solutions and partner offers for IHG customers. You will deliver a unique travel experience to your guests and drive revenue for your hotel partners through your creative decisions, market insight, and the help of our tools.
Are you willing to learn and develop to be the best in an ever-evolving role? Join our team!
Whomever you are, whatever you do, bring your ambition, ideas, and determination and come drive our business into the future.
Our Client
The main purpose of the InterContinental Hotels Group (IHG) is to create Great Hotels Guests Love. IHG is one of the most prestigious and well-known hotel brands in the world, with 710,000 rooms over 5,000 hotels in nearly 100 countries. The 12 great and distinctive hotel brands offer unique experiences to each client, allowing everyone a great night’s sleep.
What you'll do
* Provide an industry-leading voice reservation experience by handling contacts via phone and other mediums;
* Match products with guest needs, resulting in revenue generation, brand preference, and customer loyalty;
* Provide a seamless customer experience through effective use of information and tools;
* Answer questions regarding prices, hotel details, reservation, or payment conditions;
* Assist guests with all questions relating to “pre”, “in” or “post travel” concerns;
* Seek opportunities to improve individual and team performance;
* Help team and colleagues stay motivated and deliver goals.
What you'll need
* Native level of written and verbal communication skills in German;
* Good knowledge of English;
* High School Diploma or higher (preferred);
* Previous call center experience in sales and/or customer service capacity;
* Social intelligence – empathy, self-awareness, cultural sensitivity;
* Strong web-based navigation skills;
* Ability to embrace technological and organizational changes;
* Ability to use tools and resources to represent the geographical needs of the caller.
Benefits
* Excellent work opportunity in a leading multinational company;
* Stable work and career progression;
* Intensive training and integration phase;
* Respectful and inclusive environment;
* A wealth of opportunities to progress and move business areas/projects;
* Flexibility & Work/life balance;
* Private Health Insurance since day one in the company;
* Reimbursement of your initial flight costs and airport pick up;
* Annually complimentary return flight to your home country (within Europe);
* Possibility to live in one of our company apartments;
* Complimentary organized sport activities and events.
Teleperformance Portugal
TP Portugal is one of the 25 best companies to work for in Europe, according to Great Place to Work. It was also recognized as the Best and Largest Exporting Company and the Best Job Creator in Portugal by Exame magazine!
With more than 14,000 employees across 67 markets, TP Portugal provides services in 37 languages. With a multicultural, highly qualified, and deeply specialized team, it offers a wide range of integrated omnichannel solutions. TP is a pioneer in technology applied to customer support and maintains the highest security standards.
TP Portugal continues to grow. Join our team and find your place at TP!
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