Learning Operations Manager - Portugal Learning Operations Manager - Portugal Req ID#: 398455 Lisboa, Portugal, PT Job Description: Come and work with us.We are looking for a talented and accomplished Operations Learning Manager to join our team.
Your daily responsibilities will include: Lead and direct the learning culture and vision.
As a Business Leader, support the overall business strategy.
Develop/implement training programs.
Support the Director of Operations by providing development to the on-site Leadership Team in order to deliver business objectives.
Serve as an effective business partner to the Global Learning Team, supporting the development, implementation and delivery of global learning solutions.
Manage training programs and the learning experience for adult learners in a site.
Support development programs.
Recruit, hire, train, manage, appraise and develop a team of trainers to enable them to progress effectively.
Provide direction in finding creative solutions for the training and development of people, through a variety of different learning methods including mentoring and coaching.
Supervise the day-to-day activities of the trainers ensuring that they are highly motivated, can demonstrate skills in their positions and provide excellent training with long-term positive results.
Design learning strategies to fill needs as identified through analysis, and in partnership with the Site Leadership Team.
Oversee the implementation, compliance, and continuous improvement of Foundever Peak Operating Standards (PeakOS), Train Principle, including conducting regular reviews and audit Conduct most complex training classes.
Develop evaluation and validation instruments to collect and interpret data, assessing organization needs and training program effectiveness.
Identify skill and knowledge requirements for sites/accounts through analysis of data from multiple sources.
Develop standards for monitoring Agents/Advisors.
Ensure that feedback programs provide Agents/Advisors with guidance to correct problems.
Establish client contacts to gain knowledge and provide support in the development of training material when needed and appropriate.
Actively pursue self-improvement opportunities.
Takes personal responsibility to understand and comply with all company and client security requirements and policies.
To succeed in the role, you will need to have: Strong understanding of computer basics (Windows, Excel, Word, Email and Internet).
Background in MCP – minimum 2000 and/or Windows XP and 2003.
Proven client relationship skills.
Well-developed consultancy skills.
Delivering and facilitating learning and development interventions.
Proven ability to use IT competencies and skills to analyze client needs and agree on client specifications for learning content/materials.
Ability to design and evaluate learning material – create a facilitators guide and participants material to support technical programs.
Managerial experience in coaching, mentoring and developing others in a complex, fast paced environment.
Results driven to achieve key objectives at a corporate and site level.
A strong problem solver and researcher with the emotional and intellectual resilience to make key decisions.
Excellent interpersonal, organization and time management skills.
Excellent listening, oral, and written communication skills.
Strong background in Customer Service industry (call center preferred, but not essential).
Strong project management experience.
Ability to manage deadlines, manage people, create effective partnerships with leadership, establish strong community education ties, develop training materials and apply reason to business problems.
Good judgment and the ability to express thoughts clearly and simply.
Education and experience.
Degree, professional qualification or equivalent directly related work experience.
3-5 years proven success as an internal/external training and development practitioner with experience coaching, mentoring and developing others in a complex, fast-paced environment.
Solid understanding of training processes and practices for adult learners.
Experience in benchmarking HRD best practices.
Applicable IT and/or Training and Development qualifications strongly preferred.
Other Details: Availability to work Hybrid model from Lisbon or Porto.
Some travel and overnight stays (in country) required to support other sites.
Benefits.
Competitive wages Paid professional training Employee discounts Private healthcare & dental insurance (after six months of employment) Growth opportunities through various development programs Fun and engaging company-wide initiatives, including our EverBetter wellness program Job stability Life-long skills and experience Excellent work culture Go further with Foundever™ We believe in memorable associate experiences.
Here, you can improve your quality of life and grow your career.
Apply today!
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