Porto, Portugal, PT
Come and work with us.
Are you a customer service representative looking to expand your skills and maximise your potential earnings?
Are you English native or fluent with strong sales skills?
Are you looking for a role that rewards you the more you put in?
So we have the perfect opportunity for you
Your future project: join our English Sales Customer Support team.
Our client is one of the world's most renowned financial software companies, delivering personalized experiences on a trusted and open platform.
As a sales advisor in this project, your daily responsibilities will include:
- Contact clients that are using the 3 month trial period QuickBooks version through phone, ensuring the best quality service.
- Engaging with the clients explaining the advantages of having the paid version and finishing the process of sale.
- Solve with precision and efficiency emerging issues that customers may face.
- Perform corrections and optimize the customers' technical knowledge.
- Meet and exceed our service quality goals, compliance regulations, and productivity targets.
- Create amazing experiences that people value and we are proud of.
- Be responsible to follow the direction of management and provide feedback.
To succeed in the role, you will need to have:
- Native or proficient level of English (C2).
- Previous experience in cross sales (mandatory).
- Strong communication skills – with excellent phone conversation skills, attentive listening, and superior writing skills.
- Analytical and problem-solving skills with strong attention to detail.
- Persuasive skills.
- Self-motivating skills.
- Negotiation skills.
- Desire to learn and advance, be a curious investigator and problem solver.
- Must hold EU citizenship or valid work permit for Portugal.
- Be a local candidate or willing to relocate to Porto, Portugal (hybrid work).
Benefits.
- Competitive wages.
- Compelling Rewards Program (Our customer service agents regularly see commission payments of 250€ per month, but have already reached 3000€ in commission payments).
- Paid professional training.
- Employee discounts.
- Private healthcare & dental insurance (after six months of employment).
- Growth opportunities through various development programs.
- Fun and engaging company-wide initiatives, including our EverBetter wellness program.
- Job stability.
- Life-long skills and experience.
- Excellent work culture.
Go further with Foundever
We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.
Apply today
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