Roles and Responsibilities:
* In this role you are required to do analysis and solving of moderately complex problems.
* Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures.
* The person requires understanding of the strategic direction set by senior management as it relates to team goals.
* Primary upward interaction is with direct supervisor or team leads.
* Generally interacts with peers and or management levels at a client and or within Accenture.
* The person should require minimal guidance when determining methods and procedures on new assignments.
* Decisions often impact the team in which they reside and occasionally impact other teams.
* Individual would manage medium-small sized teams and or work efforts (if in an individual contributor role) at a client or within Accenture.
* Managing Quality and Process Service Delivery for Compliance and Transaction Monitoring.
* Managing Quality Operations and Process Execution.
* Process and Quality Communication, Updates, and Management Information (MI).
* Audit and Compliance.
* Managing adhoc Tasks.
Minimum Requirements:
* 10 years of Financial Services Banking experience in a regulated market, with at least 3-5 years in managerial roles.
* Minimum of 3-5 years in managing Transaction Monitoring, AML Compliance, and Quality frameworks.
* Strong expertise in KYC, AML, FATCA Name screening, with sound compliance and regulatory knowledge.
* Proficient in communication management, process impact assessments, and change management for new processes.
* Advanced skills in technical documentation, including the creation of process maps, workflows, and compliance-focused documentation.
* Excellent team and client management, time management, and adherence to deadlines.
* Demonstrated leadership, negotiation, and influencing abilities.
* Change, Quality, and Process Management.
* Personal Effectiveness and Decision Making.
* Degree or equivalent qualification.
* Preferred certifications: Compliance, AML CAMS, CFCS.
* Good communication skills both in English - written and verbal communication.
* Administers performance improvement plans and other disciplinary actions as needed.
* Identifies opportunities to improve user experience and communicate to delivery lead and client teams.
* Define the approach and manage vendors and vendor network to drive performance meeting or exceeding SLA and KPI targets in alignment with client objectives.
* General knowledge of the Financial Service Industry e-commerce, BNPL, Retail Banking products and services, etc.
* Relevant experience from working within FinTech, Banking, or Financial institutions.
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