Trainee Recruitment Consultant in IT at Hays
Your New Company
You will be joining a global leading company in the pharmaceutical sector, renowned for its commitment to innovation and patient care.
Your New Role
As an IT Service Owner, you will be responsible for managing the end-to-end delivery of IT products to the business, ensuring that they meet the agreed service levels, quality standards, and customer expectations. The IT Service Owner acts as the primary point of contact for service providers and IT teams involved in the product lifecycle. The IT Service Owner also oversees the continuous improvement, innovation, and alignment of the IT products with the business needs.
Responsibilities
1. Define, develop, and maintain IT architecture, ensuring alignment with IT standards and business goals.
2. Oversee high-quality IT service delivery for pharmaceutical systems, focusing on performance and compliance.
3. Manage the service level agreements (SLAs) with the service providers and IT teams, to align them with the business expectations and requirements.
4. Coordinate the service transition, change, and release management processes, ensuring that the IT services are delivered in a timely, efficient and effective manner.
5. Operationally manage the IT budgets in alignment with the Product Owner to deliver IT products within budgetary constraints, aligned with business requirements.
6. Track and report IT performance metrics, addressing risks and resolving escalations as needed.
7. Drive service improvements using best practices (e.g., ITIL, COBIT, Lean Six Sigma) while managing budgets effectively.
Requirements
1. Bachelor's degree in computer science, information systems, business administration, or related field.
2. Minimum of 5 years of experience in IT service management, preferably in a large and complex organization with proven track record of delivering high-quality IT services.
3. Solid understanding of the IT service lifecycle, processes and best practices.
4. Certification in ITIL, COBIT, or similar frameworks is a plus.
5. Excellent communication and influencing skills for working with cross-functional teams and stakeholders in dynamic environments.
6. Fluent in business English; German is a plus.
What You'll Get in Return
1. Opportunity to participate in highly recognized projects.
2. Integration into a dynamic team.
3. Career development and growth opportunities.
4. Hybrid work model (2 days at the office).
Next steps
Does this sound like the right fit for you? Click 'apply now' to send us your CV, or to discuss the role further, get in touch with our Digital Technology team.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Pharmaceutical Manufacturing and Retail Pharmacies
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