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Catalan Customer Advisor for a Global Consulting Leader - Lisbon, Portugal Client:
Sitel
Location:
Lisbon, Portugal
Job Category:
Other
EU work permit required:
Yes
Job Reference:
5f0fede22c6b
Job Views:
24
Posted:
Expiry Date:
Job Description:
Come and work with us.
Do you want to work with a company that believes in building brighter futures?
Are you a Catalan native or fluent with strong English communication skills?
Looking to make your career in a multicultural environment in the happy and historic city of Lisbon ?
So we have the perfect opportunity for you
Our client is a global consulting leader helping clients around the world redefine the world of work, reshape retirement and investment outcomes, and unlock real health and well-being for their people.
As a customer service specialist in this project, your daily responsibilities will include:
* Comply with the company's policies and procedures to meet statutory, quality and business requirements within the overall strategy and objectives.
* Customer relationship management and digitized processing of customer contacts, focused on health insurance.
* Answer inbound calls and written communication within guidelines/goals established by the client and contact center management.
* Be a first point of contact to handle and resolve cases from policyholders (under group and/or individual contracts) such as requests for information on contributions, reimbursements, and calculations of complementary reimbursements to Social Security, upgrading and/or downgrading, affiliation or deletion of beneficiaries, rights and benefits.
* Complete daily tasks as allocated in an efficient and timely manner.
* Maintain accuracy and security of customer information on the database.
* Identify and escalate issues appropriately.
* Compose thoughtful and accurate messages or customize prepared responses to customer emails.
* Research information and solve problems using available resources.
* Monitor and control numerous concurrent tasks in tandem.
* Proactively and independently work to meet targets and goals.
To succeed in the role, you will need to have:
* Native or proficient level of Catalan (C2) (mandatory) .
* Previous experience in customer services and/or banking/insurance is an asset.
* Pedagogy, active listening, personalized follow-up of insured files.
* Ability to read, understand and explain guarantees.
* Ability to calculate and/or explain reimbursement calculations.
* Customer-oriented, willingness to provide personalized care.
* Genuine, unfeigned empathy (human situations and tragic contexts to be taken into account).
* Ability to keep calm and clear-headed in critical situations.
* Ability to demonstrate confidence when imparting information or dealing with troubled callers.
* People-oriented, value-added interpersonal skills.
* Strong analytical and empathic skills.
* Logic and mathematical calculations (arithmetic/percentage).
* Experience with policy work, or help resource project management.
* Life experience to apply to managing situations.
* Early adopter of technology.
* Ability to put callers at ease.
* Makes the customers feel confident that their needs are being met.
* Dependable, reliable and able to perform duties with minimum supervision.
* Ability to interact positively with peers and supervisors.
* Must hold EU citizenship or valid work permit for Portugal.
* Be a local candidate or willing to relocate to Lisbon, Portugal (work on site - Sete Rios).
We offer:
* Relocation package.
* Competitive wages.
* Paid professional training.
* Private healthcare & dental insurance (after six months of employment).
* Growth opportunities through various development programs.
* Fun and engaging company-wide initiatives, including our EverBetter wellness program.
* Job stability.
* Life-long skills and experience.
Go further with Foundever.
We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.
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