Your Responsibilities and Impact as a Customer Service Agent
As a valued member of our team, your responsibilities and impact will be multifaceted:
* Be a fashion mentor to customers during their shopping experience, offering expert guidance and support.
* Provide timely and accurate responses to customer inquiries, addressing questions and concerns via phone, email, or social media with confidence and professionalism.
* Offer troubleshooting assistance on products, orders, payment methods, or shipping, maintaining a calm and polite demeanor at all times.
* Transform online credit simulations into completed files efficiently and effectively.
* Handle calls for prospects and clients, delivering exceptional service and building strong relationships.
* Collaborate with other departments to address related cases and issues, ensuring seamless communication and resolution.
What's in it for you?
We offer a comprehensive package that includes:
* Type of contract: Long-term fixed term contract, renewable annually (6 months or 1 year).
* Working hours: Full-time on rotating shifts, depending on the project.
* Salary conditions:
o Including free accommodation (shared flat, all bills included): €950-€1,000 gross/month (based on level of experience).
o Excluding accommodation: €1,300-€1,400 gross/month (based on level of experience).
* Additional benefits for international candidates:
o Reimbursement of initial flight expenses after 9 months.
o Airport pick-up.
o Yearly two-way flight ticket back to your home country (within the EU).
o Assistance with paperwork, opening bank account, etc. upon arrival.
o Free Portuguese lessons, cooking classes, sport activities, and social events organized by the company.
o Real career opportunities in different career paths.
* Compensation during training period if successful (from 1 to 4 weeks): 90% of hourly wages (lower taxes).
Requirements and Qualifications
To succeed in this role, you should possess:
* Customer service orientation, excellent communication skills, proactivity, and a team player mentality.
* A fluent level of German (a good level of English is also beneficial).
* A passion for fashion.
* Motivation and commitment to your work.
* Excellent communication and listening skills.
* A willingness to work with diverse nationalities.