Job Title: Sales Operations Specialist
Summary (50 words)
The Sales Operations Specialist will deliver exceptional customer service and sales support, attending customer meetings and calls while providing operational support. The role involves enhancing processes by working with cross-functional resources.
Key Responsibilities:
* Provide first point of contact for customer requests and escalate autonomously.
* Attend customer meetings/calls to discuss topics, review service levels, and build relationships.
* Prepare commercial offers with support from Business Unit and Account Manager.
* Support Account Manager with RFQ data verification, sales forecast updates, and VPA tracking.
* Process sample requests and support data entry into CRM Dynamics.
* Conduct simple analysis, update reports, and create credit/debit notes in ERP system.
* Prepare data for Volume Price Agreements (VPA), track VPA fulfillment, adjust backlog for new pricing.
* Send documents to customers on PCN/PD and track open action items.
* Basic lead enrichment activity which includes verifying contact information and opportunities in Sales, Marketing, and Distribution (SMD).
Requirements:
* University/College degree is mandatory.
* At least 2 years of experience in a customer support role, ideally in sales support.
* Service-oriented attitude, good interpersonal and communication skills.
* Capacity to plan work based on general guidelines and good decision-making capacity within standardized processes.
* Fluency in English and German.
About Us:
Infineon Technologies Business Solutions is a vibrant global hub driven by diverse talents and an operational culture of excellence. We lead innovation and digital transformation, shaping the future of Infineon Technologies. Our ultimate goal is to craft a unique experience for both our customers and employees.