AgileEngine is one of the Inc. 5000 fastest-growing companies in the U and a top-3 ranked dev shop according to Clutch.
We create award-winning custom software solutions that help companies across 15+ industries change the lives of millions If you like a challenging environment where you're working with the best and are encouraged to learn and experiment every day, there's no better place - guaranteed!
:) What you will do Monitor Redwood's service desk and resolve issues in accordance with established service level agreements (SLAs); Implement SSO and SCIM for new applications; Gather information from internal customers on their needs and find the best solution available; Integrate SaaS applications according to Business requirements; Document all aspects of applications for maintenance; Administer Atlassian Suite, Azure AD, Office 365, and Google Workspace; Manage Microsoft Exchange Online; Manage an application inventory; Provide daily support and maintenance of the computing environment to users by analyzing and resolving reported technical problems; Execute maintenance schedules for applications; Assist or train users on the use of productivity tools, in-house developed software, and/or cloud/SaaS-delivered solutions; Develop and maintain training materials for end-user applications in multiple formats, including online/wiki, printed, and video; Lead and drive medium- to large-scale projects.
Must haves 5 – 10 years of directly related work experience in a computer operations environment providing IT application management and licensing, Rationalization and Evaluation, IT Helpdesk, IT/Technical Support, and the configuration and maintenance of end-user and small computer equipment; Strong understanding of help desk ticketing systems and maintaining SLAs; Excellent communication skills, encompassing verbal, written, and documentation skills; Ability to create, maintain, and update documentation pertaining to desktop support processes, system configurations, and end-user instructions; Ability to work with minimal supervision and problem-solve but escalate and seek assistance when appropriate; Ability to work and think effectively under pressure and accurately prioritize and complete tasks within established timeframes; A degree in a relevant field is desired, equivalent work experience or certifications are required; Hands-on familiarity with cloud and on-premises products from Microsoft, Google, Atlassian, Slack; Hands-on familiarity with security controls on end-user systems; Hands-on familiarity with JSON or YAML; Upper-intermediate English level.
The benefits of joining us Professional growth Accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmaps.
Competitive compensation We match your ever-growing skills, talent, and contributions with competitive USD-based compensation and budgets for education, fitness, and team activities.
A selection of exciting projects Join projects with modern solutions development and top-tier clients that include Fortune 500 enterprises and leading product brands.
Flextime Tailor your schedule for an optimal work-life balance, by having the options of working from home and going to the office – whatever makes you the happiest and most productive.