Senior Technical Project Manager
REMOTE BUT MUST RESIDE IN PORTUGAL and must be able to start in 30 days or less
Tillster seeks a Senior Technical Project Manager to join its team, managing moderately complex technical and technology-centric programs and projects. These programs are market- and customer-centric and involve the delivery of technology solutions globally. You will work cross-functionally with Product, Sales, Account Management, Marketing, Engineering, Technology Analysis & Documentation, Technical Support, and other teams, documenting and reporting program scope, deliverables, timeliness, critical paths, change control, and proactively engage in risk mitigation. You will liaise with internal program/project executive sponsors and other stakeholders.
To be successful in this role, you will demonstrate 5+ years’ experience in a technical, software engineering-centric, program/project lead role. You are self-disciplined, highly self-motivated, communicative, precise and factual, demonstrate adherence to commitments, and appreciate responsibility and accountability. You are personable, demonstrating commitment to best practices and customer satisfaction.
Responsibilities:
* Manage a high volume of fast-paced concurrent projects to successful delivery (on time, high quality, meeting requirements, and achieving stated business and technical outcomes).
* Set and meet deadlines with quality deliverables, effectively adapting and modifying plans based on changing data or conditions.
* Conduct daily project stand-up meetings, collect and disseminate information to functional teams and stakeholders.
* Drive cross-functional team deliverables and schedules, hitting target milestones and managing assigned programs/projects according to plan.
* Ownership and accountability of accurate and timely project planning, management, coordination, tracking, and reporting.
* Track open issues and risks and effectively negotiate to impact decisions and trade-offs and to guide issues within internal groups to resolution.
* Be accountable for the team's commitments, milestones, resources, and deliverables.
* Anticipate, identify, document, and manage key project and program risks, proposing appropriate mitigation and contingency plans.
* Identify cross-functional dependencies, track, and report on their progress.
* Document and communicate status, issues, and risks in a timely manner to stakeholders and senior management.
* Ensure that the appropriate documents exist and are broadly communicated to drive shared vision among the projects teams.
* Create clearly understandable and actionable success criteria, objectives, and requirements and communicate them to the team.
* Use effective verbal and written communication skills to interact with individuals at all levels of the organization, as well as with internal and external customers.
* Client engagement duties as required or directed.
About you:
* Bachelor’s degree in Computer Science, Engineering, or closely related field.
* Minimum 5 years’ experience in a technical project lead role.
* Experience with POS Systems a plus but not required.
* Success working in an Agile/SCRUM environment required.
* Demonstrated success collaborating with software engineering teams in the delivery of e-commerce software solutions.
* Excellent communication and influencing skills; demonstrated success building buy-in.
* Technical and technological aptitude – comfort and confidence understanding and discussing architectural concepts, creating innovative and user-friendly e-commerce software applications and consumer-facing interfaces, features, and functionality.
* Flexible, adaptable; comfort with ambiguity and responding factually, accurately, quickly to rapidly evolving risks and opportunities.
* Strong bias for action; ability to successfully juggle multiple priorities and create a sense of urgency in a fast-paced, dynamic environment.
* Eagerness and willingness to roll up your sleeves and do whatever is necessary to meet team/program/project and customer goals.
The Interview Process:
* Recruiter interview with a Talent Acquisition Specialist.
* Interview with Project Team.
* Final interview with our Director of Project Management.
Pay and Benefits (PORTUGAL):
* Compensation competitive to market and geographical location.
* Meal allowance for each day worked available through meal card.
* Home/Office allowance reimbursement per calendar month, pro-rated based on employment start date.
* Health insurance: Tillster pays the premium for employee private health insurance. Employees have the option to add their spouse/dependents at the employee’s cost.
* Holidays: Up to 14 federal and local/municipal holidays in accordance with applicable Portuguese Labour laws, dependent on your employment start date.
* Vacation: Up to 22 days of vacation every holiday year, pro-rated based on employment start date.
* Education, Learning & Development: We offer Udemy Learning courses and ongoing learning and development opportunities.
Tillster is proudly an Equal Opportunity Employer.
Principals only – no Agencies or calls please.
About Tillster:
Headquartered in the USA, Tillster is the global leader in digital ordering and customer engagement solutions. For over a decade we have developed revolutionary self-service, ordering, and payments solutions – for mobile, tablet, online, kiosk, call center, and more – creating personalized interactions based on consumer preferences, language, and currency. Our mission and passion are one in the same: Empower restaurants and consumers to engage and transact anywhere, anytime, and from any device.
Thriving at Tillster:
As a member of Tillster, you will embody our core values:
* Put Customers First: Prioritize the needs and satisfaction of our customers in all decisions and actions.
* Collaborate: Work together effectively to achieve common goals.
* Innovate: Embrace creativity and pursue new ideas to drive progress and improvement.
* Drive Results: Focus on achieving tangible outcomes and delivering high performance.
* Own It: Take responsibility for your actions and the success of your work.
* Be Passionate and Have Fun: Bring enthusiasm to your work and enjoy the journey.
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