Job Description : Italian-Speaking Customer Advisor (Web Services)
Location : Lisbon, Portugal
Position : Full-time, On-site
Are you passionate about customer service and fluent in Italian? We are seeking a motivated Italian-speaking Customer Advisor to join our team in Lisbon. As part of our customer service team, you will be responsible for providing high-quality support for web services, assisting customers with a variety of inquiries, and helping them navigate our online platforms.
Key Responsibilities :
1. Provide exceptional customer service to Italian-speaking clients, assisting with web-related inquiries, troubleshooting, and resolving issues.
2. Offer clear, professional, and friendly support via phone, email, or chat.
3. Guide customers through our web services, ensuring they have a positive user experience.
4. Document customer interactions and provide feedback on recurring issues to improve service quality.
5. Maintain high levels of customer satisfaction and loyalty.
Requirements :
1. Fluency in Italian (mandatory).
2. B2 level of English (mandatory).
3. Prior experience in customer service or web services is a plus, but not a requirement.
4. Excellent communication skills and a customer-centric mindset.
5. Ability to work in a fast-paced environment and manage multiple tasks.
6. Flexibility to work in rotational shifts.
Shift Details :
1. Working hours: Monday to Saturday, 07:00 to 19:00 (Rotational shifts).
2. Days Off: Sunday + 1 rotational day.
Additional Benefits :
1. Relocation support (for candidates moving from outside Portugal):
2. Airfare reimbursement up to €400 (economy class) after 6 months of the contract.
3. Accommodation: Shared apartment provided for up to 12 months, with rent of €280 per month, including all utility bills. Rent is deducted directly from the payslip.
How to Apply :
If you are enthusiastic about providing excellent customer support in Italian and are ready to join a dynamic team, apply today! We look forward to hearing from you.
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