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Location: Onsite (Location-specific details, if applicable)
Job Type: Full-time
Working Hours: Monday to Sunday, 24/7 (Rotational Shifts)
Days Off: 2 Rotational Days Off per week
Salary: Competitive Salary Package
Job Overview:
We are seeking an enthusiastic English Customer Service Representative to join our onsite team. In this role, you will deliver exceptional service to our English-speaking customers across various communication channels. The position follows a 24/7 rotational shift schedule, and you will have 2 rotating days off each week.
Key Responsibilities:
* Provide excellent customer support in English via phone, email, and live chat.
* Address customer inquiries, resolve issues, and offer clear, accurate product information in a timely and professional manner.
* Strive to ensure customer satisfaction by resolving concerns quickly and offering effective solutions.
* Keep updated on product offerings, services, and company policies to provide accurate and relevant support.
* Record all customer interactions in the CRM system for proper tracking and follow-up.
* Collaborate with colleagues to improve service delivery and assist in resolving complex customer issues.
* Adhere to company guidelines and procedures to ensure consistency in service quality.
* Stay informed on product updates and customer service best practices to maintain high standards.
Requirements:
* Fluency in English (both written and spoken) is essential.
* Excellent communication skills and a customer-focused approach.
* Previous experience in customer service or a similar role is preferred.
* Ability to work efficiently in a fast-paced environment, handling multiple tasks.
* Flexibility to work rotational shifts, including weekends and public holidays.
* Proficiency in CRM systems and customer service tools.
* Strong problem-solving abilities and attention to detail.
* EU citizenship or valid work permit for the location (if applicable).
* Competitive salary and benefits package.
* 24/7 rotational shift schedule with 2 rotating days off per week.
* Onsite position with a collaborative, supportive team environment.
* Opportunities for career development and growth.
* Health and wellness programs.
How to Apply:
If you're passionate about customer service and fluent in English, we'd love to hear from you! Please submit your CV and cover letter outlining your experience and qualifications.
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