Discover the perfect balance between working and enjoying the sun as a Customer Service Agent for a Luxurious Automotive Brand. Are you fluent in Dutch and do you dream of an international work environment in a breathtaking destination such as Lisbon? Then this opportunity is for you!
Tasks
Your responsibilities and impact as a Customer Service Agent will be:
* Helping clients with incoming issues.
* Ensuring high-quality customer service.
* Booking appointments for maintenance.
* Roadside assistance.
* Recording data in the CRM system.
* Giving information about the app, warranty, and purchases.
Requirements
Skills, qualifications, and interests you need to succeed in this role:
* A native level of Dutch and a high level of English (C1).
* Knowledge of the value and impact that a good customer experience can create.
* Articulate & communicative.
* Available for 24 / 7 rotative shifts.
* Being a real team player and committed to your work.
* Living in or willing to relocate to Lisbon for an international career and life experience.
* Having a valid Portuguese work permit or an EU passport (required).
Benefits
What’s in it for you?
* Type of contract: a long-term fixed-term contract, renewable every year. After 2 years a permanent contract.
* Working from home is possible.
* Working hours: full-time (40h/week).
* Monday to Sunday, availability to work between 00:00 - 23:59, 8 hours a day (plus one hour for lunch/dinner), on a rotational schedule.
Salary conditions
2 options:
* Including free accommodation (shared flat, all bills included): 1040€ gross/month.
* Excluding accommodation: 1298€ gross/month.
For international candidates:
* Reimbursement of your initial flight expenses after 9 months.
* Airport pick up.
* Yearly two-way flight ticket back to your home country (within the EU).
* Help with paperwork, opening bank account, etc. upon your arrival.
* Free Portuguese lessons, cooking classes, sports activities, and social events organized by the company.
* Real career opportunities in different career paths (team lead, supervisor, etc.). There's a program that lets you grow within the company after 6 months.
* Compensation during the training period if successful (from 1 to 4 weeks): 50% of your hourly wages (lower taxes).
What should you expect from living in Lisbon?
* A colorful city view and a rich cultural history.
* Pros of living in a European capital on a budget.
* Delicious Portuguese cuisine and famous cafe culture.
* Friendly people, good vibes, and a happy-go-lucky urban life.
* Warm climate all year and a sunny beach life next to the Atlantic.
* A large English-speaking local community and international environment.
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