German Customer Advisor for a Video Game Brand - Remote - with Great Benefits, Braga
Client:
Foundever Portugal
Location:
Remote
Job Category:
Other
EU work permit required:
Yes
Job Description:
We are looking to hire an organized German Customer Advisor for a Video Game Brand to join our dynamic team at Foundever Portugal in a home office setting.
This is a terrific opportunity to develop competitive skills. If you are strong in critical thinking, problem-solving, and have the right experience for the job, then apply for the position today!
Your future project: join our German Customer Support team. Our client is a world market leader in home video game consoles and production. As a customer service specialist, your daily responsibilities will include:
1. Responding efficiently and effectively to all customers’ inquiries within given timescales.
2. Developing and maintaining a full technical knowledge of the client’s products and services.
3. Dealing with all correspondence as requested/required.
4. Accurately logging all calls in line with procedures.
5. Maintaining and updating all job-related administrative forms.
6. Recognizing when a problem/query should be transferred to another department or a more senior member of staff.
To succeed in the role, you will need to have:
1. Proficient level of German (C1).
2. Intermediate level of English (B1).
3. Previous experience in Customer Service preferred.
4. Impeccable communication skills.
5. A calm, cool, and level-headed attitude in every situation.
6. Excellent self-organizing skills.
7. A proactive approach and willingness to work on own initiative.
8. Ability to work under pressure to achieve deadlines and KPIs.
9. Ability to adapt to a continuously changing environment and procedures.
10. Knowledge of Microsoft Office Pack (Word, Excel).
11. High-speed internet access and appropriate conditions for remote work.
12. Must hold EU citizenship or valid work permit.
Benefits:
1. Signing bonus.
2. Relocation package.
3. Competitive wages.
4. Paid professional training.
5. Employee discounts.
6. Private healthcare & dental insurance (after six months of employment).
7. Growth opportunities through various development programs.
8. Fun and engaging company-wide initiatives, including our EverBetter wellness program.
9. Job stability.
10. Life-long skills and experience.
11. Excellent work culture.
We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. Apply today!
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