Cash Collection Specialist - German Speaker
Position Overview
We are seeking a Cash Collection Specialist - German Speaker to join our NBS Order to Cash (O2C) department. As a key member of our team, you will be responsible for managing due and overdue balances on customer accounts and maximizing On Time Payment for all customers.
Main Responsibilities
* Manage customer/account queries to ensure sales ledger balances are clean on customer accounts.
* Successfully manage due and overdue balances on customer accounts, maximizing On Time Payment.
* Notify markets of uncollectable debt risks and mitigate where possible.
* Collection activities based on Market Collection Strategy.
* Respond to incoming collection concerns from customers and internal stakeholders.
* Foster strong Customer Service skills, ensuring good communication levels to identify and resolve problems on customer accounts.
* Analyse and check KPIs on quality of services provided and present during Daily Operational Reviews (DORs).
* Participate in KPIs trends (SLAs), root cause analysis of mistakes/errors, and problem solving.
* Execute identified business and internal controls of Collections processes.
* Review and propose updates to the Standard Routines due to legal or process changes.
Requirements
* Degree in Business, Finance, Economics or similar.
* Proficiency in German and English.
* Strong problem-solving and analytical skills.
* High Customer Service skills.
* Able to propose and implement improvements in procedures.
About Us
Nestlé Business Services (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media, CRM and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals, passionate about digital innovation and driving continuous improvement processes.
What We Offer
* Development of expertise in Nestlé's Shared Services Business.
* Immersion in a culturally diverse team.
* Local and International Exposure.
* Flexible working environment.
* Engagement and wellbeing activities.
* Competitive salary and annual bonus according to your performance.
* Flex Benefits - choose the benefits that are more suitable for you.
* Make part of the Nestlé Club and get discounts with several partners.
* Free coffee (and good coffee) at the office.
* Company equipment according to professional needs.
* Medical Support available at the Office (in Lisbon).
* E-learning courses and training program to get you where you aim to be.
* Career progression and possibilities for International Career.