Technical Support for Digital Entertainment Industry (German Speaker)
Lisboa
EUR 30000 - 40000
As a Technical Support Agent, you'll play a vital role in addressing escalated customer inquiries, complaints, and issues associated with products and services for a well-known entertainment brand. Your main responsibilities will include investigating complex cases, providing timely resolutions, and ensuring customer satisfaction while adhering to company policies and standards.
Tasks
Your responsibilities as a Technical Support Agent will include:
* Addressing escalated customer inquiries, complaints, and technical issues related to products and services.
* Conducting thorough investigations into escalated cases, analyzing data, and identifying root causes for appropriate solutions.
* Communicating with customers via phone, email, or chat to understand concerns and deliver timely resolutions.
* Making informed decisions based on company policies, product knowledge, and customer needs.
Requirements
Skills, qualifications, and interests needed for success in this role:
* Native-level proficiency in German and a minimum C1 level of English.
* A valid Portuguese work permit (required).
* Living in or willingness to relocate to Lisbon for an international career and life experience.
* Motivation and commitment to perform assigned tasks effectively.
* Excitement about intercultural communication and embracing the expatriate lifestyle.
What's in it for you?
* Type of contract: Unfixed term contract, with a 30-day probation period.
* Full-time working hours: Monday to Friday, 9:00-18:00.
* Salary conditions: 850€ gross per month, along with a 50€ tech bonus, a 200€ language bonus, and a 120€ performance bonus. Additionally, a loyalty bonus of 300€ will be provided every three months.
* Paid professional training and employee discounts.
* Fun and engaging company-wide initiatives with an excellent work culture.
For international candidates:
* Up to 200€ for the cost of a travel ticket (Reimbursed after 3 months upon evidence of travel ticket)
* Up to 400€ for accommodation per month for 4 months (Reimbursed during 4 months)
* Accommodation Support customized to your needs and your budget which can include assistance with temporary accommodation in the first weeks and/or finding permanent accommodation.
Your Future Company:
Your future company is a global leader in the BPO industry, with 170,000 employees worldwide, working behind the best experiences for over 750 of the world's leading and digital-first brands. The innovative solutions, technology, and expertise are designed to support operational needs for clients and deliver a seamless experience to customers in the moments that matter.
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