Customer Support Specialist
Take Your Career to the Next Level
We are seeking a motivated Customer Support Specialist to join our team. If you excel in dynamic settings and possess strong communication skills, this role may be perfect for you.
Role Overview
As a Customer Support Specialist, you will connect with clients across multiple channels, including phone, live chat, email, and social media, to resolve account, technical, and financial inquiries. Your contributions will drive customer satisfaction and shape process improvements.
Key Responsibilities
* Provide exceptional support through various communication channels.
* Assist with account setup, verification, login issues, financial queries, and technical challenges.
* Act as a reliable advisor, particularly for clients in the sports industry.
* Address customer questions, concerns, and feedback promptly.
* Build strong customer relationships through effective communication.
* Maintain high service standards aligned with company policies.
* Recommend enhancements for processes and services.
Requirements
* Fluent in French (C2 level).
* Fluent in English (B2 level).
* EU Citizenship or Portuguese Residency Card.
* 0-1 year experience in customer support.
* Strong leadership, analytical, and communication skills.
* Eagerness to learn and grow.
Benefits
* Competitive compensation that values your skills.
* Performance Bonus: Earn bonuses based on your contributions.
* Meal Allowance: Coverage for workday meals.
* Transportation Support: Assistance with commuting expenses.
* Health & Life Insurance: Comprehensive care for your well-being.
* Onsite Work: Collaborate and thrive in an in-office environment.