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Client:Location:Job Category:Other
EU work permit required:Yes
Job Reference:d73e706d3cc2
Job Views:4
Posted:24.03.2025
Expiry Date:08.05.2025
Job Description:Tires IT is looking for an experienced Provider Manager & BMC Helix Expert to join our dynamic IT Service Management (ITSM) team. This role will involve working with a diverse group of professionals to develop, integrate, and maintain BMC Helix/Remedy solutions that meet our clients' unique needs. The ideal candidate will have a strong background in IT service management and a deep understanding of the BMC Remedy and BMC Helix platforms.
Main tasks:Collaborate with a dynamic ITSM team to handle incidents, work orders, changes, problems, and customer demands;Monitor and maintain the health and performance of the BMC Helix platform;Oversee system elements using Continental monitoring tools or by guiding BMC Support;Maintain and document all configurations, customizations, and developments, including REST API and other interfaces;Develop, adjust, and monitor data integration jobs like ETL jobs in Pentaho;Configure, monitor, and adjust Multi Cloud and Jitterbit integrations for internal and external partners;Lead review calls with our providers, tracking and escalating service-related topics.Qualifications:University degree in Computer Science, Information Technology, or related field;2+ years of experience in BMC Helix Administration or related field;Strong knowledge of BMC Helix Cloud Components and on-premise installations;Experience with ETL applications, preferably Pentaho Kettle;Proficiency in REST API and writing queries;Excellent customer service and communication skills.Additional Information:Our offer:
Integration in a challenging and international work environment;Flexible working model;Agile and collaborative working style;Continuous opportunities for the promotion of talent and training;Individual development planning based on your personal needs and targets (e.g. mentoring, trainings or global internal Software Academy);An international team across 3 locations in a globally active organization;Opportunity to make a difference.Ready to drive with Continental? Take the first step and fill in the online application.
We are committed to fostering a workplace where everyone feels safe, respected, and valued. All kinds of applications are welcome.
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