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Customer Service Agent (m,f) Automotive : German, BragaClient:Not specified
Location:Braga
Job Category:Other
EU work permit required:Yes
Job Reference:3e436a1f03fd
Job Views:6
Posted:10.02.2025
Expiry Date:27.03.2025
Job Description:Start: 20th February or 20th March
For German: 2000 EUR Welcome Bonus offered for wave 20th February
Tasks:As a Customer Support Agent for a leading Automotive Group company, your role will involve providing customer assistance to guarantee and improve a great relationship between the company and its users. You will ensure that performance goals are met across all operations and that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.
Responsibilities:Responding to customer inquiries via phone, chat, and email, representing the client with professionalism and enthusiasm.Utilize your knowledge of automotive and digital products to troubleshoot and resolve issues effectively.Maintain clear and accurate documentation of customer interactions, resolutions, and follow-ups in the CRM system.Collaborate with colleagues to enhance the overall customer experience.Stay updated on the client's latest offers, policies, and services to provide customers with accurate and timely information.Exhibit warmth and enthusiasm in every customer interaction.Profile:German C2
English B2
Experience in Customer Support (preferable)
Benefits:Excellent remuneration package based on experience, skills, and performanceLife InsuranceMeal allowance + Transport allowancePrivate health insuranceRelocation package: Reimbursement of Airfare on the 6th month of Contract up to 400€ in Economy classAccommodation for the first year: Apartment Room with rent of 280€ for 12 months (discounted directly from the payslip)
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