.AI Pre-Sales EngineerAbout AUTOMAISEAUTOMAISE is pioneering the future of AI-driven automation with our revolutionary no-code AI platform.
Our mission is to democratize AI access for businesses, eliminating technical barriers and enabling seamless integration of artificial intelligence into operations.
We provide streamlined, efficient solutions that enhance business performance without the complexities of coding.Job OverviewWe are seeking an AI Pre-Sales Engineer with a strong background in customer service, project management, and AI-driven solutions.
This role is instrumental in providing technical expertise during sales interactions, designing AI-powered solutions, and ensuring seamless collaboration between clients, technical teams, and business stakeholders.
The ideal candidate will possess technical acumen, business insight, and hands-on experience with AI-driven customer service solutions, telephony systems, and automation technologies.
A deep understanding of AI, particularly agentic AI, and its applications in real-world business scenarios is essential.
The candidate must be highly comfortable working with AI technologies on a daily basis and should be able to articulate AI-driven solutions with confidence and expertise.Key ResponsibilitiesProvide expert technical support during sales calls and solution presentations.Collaborate with Client Executives to understand customer requirements and propose tailored AI solutions.Manage expectations across clients, internal teams, and prospects, ensuring clarity in proposed solutions.Deliver compelling sales presentations, demonstrating AI capabilities and real-world use cases.Solution Design & DocumentationLead discovery and scoping sessions to assess customer needs and constraints.Design end-to-end AI-driven customer service solutions, incorporating IVR systems, AI agents, and automation tools.Apply a strong understanding of agentic AI, AI-driven workflows, and bot orchestration to solution designs.Develop and document functional and technical specifications for proposed solutions.Ensure the creation of comprehensive Statements of Work (SOWs), effort estimates, and solution roadmaps.Project Implementation & Technical CoordinationServe as a liaison between customers and technical teams to ensure seamless project execution.Provide insights on third-party integrations and compatibility with existing customer systems.Oversee solution architecture from pre-sales to project initiation, ensuring alignment with client objectives.Support proof-of-concept (POC) installations, customer demonstrations, and AI prototype development.Assist in the estimation and development of Change Orders during project execution.Required Skills & QualificationsProven experience in a Pre-Sales Engineer, AI Consultant, or Solution Engineer role with a focus on AI-driven automation.Strong background in customer service operations and project management