Job Description
Nestlé Business Services (NBS) is at the heart of the Nestlé Group, providing Supply Chain, Financial, HR, Digital & Social Media and Consumer Engagement services to engage with millions of consumers worldwide.
We are a multicultural and diverse team of professionals passionate about digital innovation and driving continuous improvement of processes with colleagues across the world.
Position Summary
Cash Collection Specialist for NBS Order to Cash (O2C) department. Responsible for managing due and overdue balances on customer accounts and maximizing On Time Payment for all customers.
Key Responsibilities:
* Manage customer/account queries to ensure sales ledger balances are clean on customer accounts.
* Successful management of due and overdue balances on customer accounts, maximizing On Time Payment for all customers.
* Notify Markets of uncollectable debt risks & mitigate where possible.
* Collection activities based on Market Collection Strategy.
* Respond to incoming collection concerns from the customer and internal stakeholders.
* Focusing on Customer Service, ensuring good communication levels to identify and resolve problems on customer's accounts.
* Analyze and check KPIs on quality of services provided and present during Daily Operational Reviews (DOR's).
* Participate in KPIs trends (SLAs), root cause analysis of mistakes/errors and problem solving.
* Execute identified business and internal controls of Collections processes.
* Review and propose updates, through the company, to the Standard Routines due to legal or process changes.
Requirements:
* Degree in Business, Finance, Economics or similar preferred but not essential.
* Knowledge of basic Finance Terminology and notions required (Debit and credit Accounting rules).
* Intermediate English level.
* Good computer skills, including Microsoft Office applications.
* Good problem-solving and analytical skills.
* Positive thinking, willingness to learn, and team player attitude required.
* Good organization and prioritization skills to be able to cope with a fast-paced environment.
* Strong work ethic and respectfulness required.
What We Offer:
* Development of expertise in Nestlé's Shared Services Business.
* Immersion in a culturally diverse team.
* Local and International Exposure.
* Flexible working environment.
* Engagement and wellbeing activities.
* Competitive salary: €35,000 - €45,000 per year.
* Annual bonus according to your performance.
* Flex Benefits - At NBS you can choose what benefits are more suitable for you.
* Be part of the Nestlé Club and get discounts with several partners.
* Free coffee (and good coffee) at the office.
* Company equipment according to professional needs.
* E-learning courses and training program to get you where you aim to be.
* Career progression and possibilities for International Career.