Your responsibilities and impact as a Hotel Chain Customer Advisor will be:
* Booking management (altering, cancelling or creating new reservations)
* Assisting clients via inbound email and chat inquiries in the after-sales process by answering inquiries regarding the reservations and attending potential requests
* Managing the reservations back-office (ticket issuing, modification and cancellation of reservations)
Skills, experiences and interests you need to succeed in this role:
* A native level of German and a professional level of English (C1-C2)
* Having previous experience in GDS tools (Ideally)
* Enthusiasm about travelling and tourism industry
* Knowledge of the value and impact that a good customer experience can create
* Being an attentive listener, comfortable and skilful at communicating with people
* Being energetic, innovative and working proactively at a fast pace
* Excitement about intercultural communication and the expatriate lifestyle
* Living in or willing to relocate to Lisbon for an international career and life experience
* Having a valid work permit for Portugal (required).
What’s in it for you?
* Type of Contract: A fixed-term contract for 6 months
* Working Hours: Monday to Friday, rotating shifts 7am to 6pm (8h/day)
* Training: Fully paid training, professional development and career evolution
* Salary Conditions: A package in line with the market: 1100€ gross / month x 14 months + up to 150€ / month performance bonus + meal vouchers of 7.23€ / workday + reimbursement of some transportation cost + Private Health Insurance and dental plan (after six months)
Relocation Package for International Candidates:
* If you live outside Portugal: reimbursement (up to 400€) of initial flight ticket after 6 months within the company + up to 1 year of accommodation in a shared flat provided by the company (rental fee of 280€/month to pay)
* Opportunity to be part of a challenging and fast-paced environment
* Possibility to collaborate with some of the biggest brands in the industry
* A multicultural and international environment
* Career Growth Opportunities: Various career development chances in different paths.
#J-18808-Ljbffr