Job Description
Demand Capture Junior Specialist - German Speaker
As a Demand Capture Junior Specialist, you will play a vital role in our NBS Order to Cash (O2C) department. You will be responsible for managing due and overdue balances on customer accounts and maximizing On Time Payment for all Customers.
Key Responsibilities:
* Ensure demand is captured within Global and/or Market SLA's through both manual and electronic order methods.
* Liaise with Centre of Competence and Reference / Master Data to resolve exceptions/failures for electronic and digitalized demand capture within the defined service level agreement.
* Perform periodic activity relevant reviews with stream Lead to contribute to Continuous Improvements programs and standardization of processes across all markets in scope.
* Analyze and check KPIs on the quality of services provided and present during Daily Operational Reviews (DOR's).
* Participate in KPI trends (SLAs), root cause analysis of mistakes/errors, and problem solving.
Requirements:
* Positive Thinking, willingness to learn, and Team Player attitude required.
* Good problem solving, attention to details, and analytical skills.
* Good Organization and Prioritization skills to cope with a fast-paced environment.
* Strong work ethic and Respectfulness required.
* Good computer skills, including Microsoft Office applications (solid Excel knowledge is a plus).
* Degree in Business, Finance, Economics or similar preferred but not essential.
* Previous experience in Customer Service is a plus.
What We Offer:
* Development of expertise in Nestl's Shared Services Business.
* Immersion in a culturally diverse team.
* Local and International Exposure.
* Flexible working environment.
* Engagement and wellbeing activities.
* Competitive salary and annual bonus according to your performance.
* Flex Benefits - At NBS you can choose what benefits are more suitable for you.
* Be part of the Nestl'e Club and get discounts from several partners.
* Free coffee (and good coffee) at the office.
* Company equipment according to professional needs.
* E-learning courses and training program to help you achieve your goals.
* Career progression and possibilities for International Career.