Italian-Speaking Customer Advisor (Web Services)
We are seeking a motivated Italian-speaking Customer Advisor to join our team in Lisbon. As part of our customer service team, you will be responsible for providing high-quality support for web services, assisting customers with a variety of inquiries, and helping them navigate our online platforms.
Key Responsibilities:
1. Provide exceptional customer service to Italian-speaking clients, assisting with web-related inquiries, troubleshooting, and resolving issues.
2. Offer clear, professional, and friendly support via phone, email, or chat.
3. Guide customers through our web services, ensuring they have a positive user experience.
4. Document customer interactions and provide feedback on recurring issues to improve service quality.
5. Maintain high levels of customer satisfaction and loyalty.
Requirements:
* Fluency in Italian (mandatory).
* B2 level of English (mandatory).
* Prior experience in customer service or web services is a plus, but not a requirement.
* Excellent communication skills and a customer-centric mindset.
* Ability to work in a fast-paced environment and manage multiple tasks.
* Flexibility to work in rotational shifts.
Shift Details:
* Working hours: Monday to Saturday, 07:00 to 19:00 (Rotational shifts).
* Days Off: Sunday + 1 rotational day.
Additional Benefits:
* Relocation support (for candidates moving from outside Portugal).
* Airfare reimbursement up to €400 (economy class) after 6 months of the contract.
* Accommodation: Shared apartment provided for up to 12 months, with rent of €280 per month, including all utility bills. Rent is deducted directly from the payslip.