AI Pre-Sales Engineer
About AUTOMAISE
AUTOMAISE is pioneering the future of AI-driven automation with our revolutionary no-code AI platform. Our mission is to democratize AI access for businesses, eliminating technical barriers and enabling seamless integration of artificial intelligence into operations. We provide streamlined, efficient solutions that enhance business performance without the complexities of coding.
Job Overview
We are seeking an AI Pre-Sales Engineer with a strong background in customer service, project management, and AI-driven solutions. This role is instrumental in providing technical expertise during sales interactions, designing AI-powered solutions, and ensuring seamless collaboration between clients, technical teams, and business stakeholders. The ideal candidate will possess technical acumen, business insight, and hands-on experience with AI-driven customer service solutions, telephony systems, and automation technologies. A deep understanding of AI, particularly agentic AI, and its applications in real-world business scenarios is essential. The candidate must be highly comfortable working with AI technologies on a daily basis and should be able to articulate AI-driven solutions with confidence and expertise.
Key Responsibilities
* Provide expert technical support during sales calls and solution presentations.
* Collaborate with Client Executives to understand customer requirements and propose tailored AI solutions.
* Manage expectations across clients, internal teams, and prospects, ensuring clarity in proposed solutions.
* Deliver compelling sales presentations, demonstrating AI capabilities and real-world use cases.
Solution Design & Documentation
* Lead discovery and scoping sessions to assess customer needs and constraints.
* Design end-to-end AI-driven customer service solutions, incorporating IVR systems, AI agents, and automation tools.
* Apply a strong understanding of agentic AI, AI-driven workflows, and bot orchestration to solution designs.
* Develop and document functional and technical specifications for proposed solutions.
* Ensure the creation of comprehensive Statements of Work (SOWs), effort estimates, and solution roadmaps.
Project Implementation & Technical Coordination
* Serve as a liaison between customers and technical teams to ensure seamless project execution.
* Provide insights on third-party integrations and compatibility with existing customer systems.
* Oversee solution architecture from pre-sales to project initiation, ensuring alignment with client objectives.
* Support proof-of-concept (POC) installations, customer demonstrations, and AI prototype development.
* Assist in the estimation and development of Change Orders during project execution.
Required Skills & Qualifications
* Proven experience in a Pre-Sales Engineer, AI Consultant, or Solution Engineer role with a focus on AI-driven automation.
* Strong background in customer service operations and project management.
* Extensive experience with AI and agentic AI concepts, including practical, hands-on application in a professional setting.
* Experience with Conversational AI, AI agents, and automation platforms.
* Familiarity with telephony systems (IVR), customer service software, and call center technologies.
* Strong understanding of AI-driven workflows, bot orchestration, and self-service automation.
* Experience with technical documentation and project documentation.
* Ability to coordinate and manage cross-functional teams, translating business needs into technical requirements.
* Exceptional communication and presentation skills.
* Fluency in Portuguese, Spanish, and English (mandatory).
* Willingness to travel as required.
Why Join AUTOMAISE?
By joining AUTOMAISE, you will work on groundbreaking AI projects that reshape customer service and business automation. We offer a dynamic, innovative work environment where your expertise contributes to high-impact solutions. Our benefits include competitive compensation, health programs, and flexible working arrangements.
Join us in transforming business automation and democratizing AI for enterprises worldwide!
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Sales and Business Development
Industries
IT Services and IT Consulting
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