We are looking for a proactive and customer-focused Customer Support Specialist (German Speaker) to join our team. Based in a dynamic and multicultural environment, you will play a key role in delivering exceptional service to our clients, ensuring their satisfaction and resolving inquiries efficiently. If you are fluent in German and passionate about helping others, we would love to hear from you!
responsabilidades chave
Provide top-tier support to customers via phone, email, and chat in German.
Handle inquiries related to products, services, and technical issues, ensuring timely and effective solutions.
Maintain customer satisfaction by delivering friendly, professional, and accurate responses.
Update and maintain accurate customer information in the company's system.
Collaborate with other departments to solve complex issues and improve the overall customer experience.
Identify recurring issues and suggest improvements to enhance processes and service quality.
competências
Fluency in German (written and spoken)
Strong communication and interpersonal skills.
Problem-solving mindset with the ability to handle customer requests effectively.
Customer-oriented attitude with a focus on providing solutions and ensuring satisfaction.
Ability to work in a fast-paced environment and manage multiple tasks.
Previous experience in customer support or related roles is a plus.
principais benefícios
base salary: €880/month + performance bonus up to €140/month.
meal allowance: €7.23 per working day.
working hours: Monday to Friday, 7:00 AM – 4:00 PM.
weeekends off!
permanent contract (3-month trial period).
Location: Braga, Portugal (office-based).
Interested? Apply now and join our team!
Randstad's mission is to become the most equitable and specialised talent company in the world, so we reiterate that we welcome people with a wide range of skills and experience. We are committed to ensuring that our recruitment and hiring process meets the needs of all people.
If you need to make any adjustments to make your application or interview more comfortable, please don't hesitate to let our recruitment consultants know.