Take Your Career to the Next Level
We're seeking a Customer Success Specialist to join our dynamic team.
Role Overview:
As a Customer Support Advisor, you'll assist clients via phone, chat, email, and social media, resolving account, technical, and financial inquiries.
Key Responsibilities:
* Deliver exceptional support via phone, live chat, email, and social media.
* Address issues such as account setup, verification, login, financial matters, and technical challenges.
* Serve as a trusted advisor to customers within the sports industry.
* Respond promptly to customer inquiries, complaints, and feedback.
* Foster strong customer relationships through clear, open communication.
* Uphold high standards of service in line with company policies.
* Provide insights and suggestions to refine processes and improve service quality.
Requirements:
* Fluent in German (C2 level).
* Fluent in English (B2 level).
* EU Citizenship or Portuguese Residency Card.
* 0-1 year experience in customer support.
* Strong leadership, analytical, and communication skills.
* Eagerness to learn and grow.
Why Join Us:
* Competitive compensation that values your skills.
* Earn bonuses based on your contributions.
* Cover meal expenses during working hours.
* Support for commuting costs.
* Comprehensive coverage for your well-being.
* Engage in a collaborative, in-office environment.
Are you ready to embark on this exciting customer support journey? Submit your application today.